UK Ad Authority Slaps T-Mobile Web’n’Walk Advertising

T-Mobile's Web'n'Walk Advertising Slapped Down By UK Ad AuthorityT-Mobile was told to see the headmaster and returned with a derrier rouge after making exaggerated claims about its “web’n’walk” mobile Internet service.In a wave of PR-driven hyperbole last October, T-Mobile claimed that their Service – which let customers access the web from their mobiles – would “redefine the mobile Internet market” letting people access the net “Internet wherever you are”. (You may also remember that at the time Guy Kewney wondered if Google were behind the service).

Arch-rivals Orange clearly didn’t like the look of this new service and lobbed a sizeable spanner in the works, lodging an objection with the Advertising Standards Authority (ASA) on the grounds that T-Mobile had overstated the availability of the service.

Orange gleefully pointed out to ASA that with T-Mobile only managing 86 per cent coverage in the UK, the advert was giving a false impression about the availability of the service.

T-Mobile's Web'n'Walk Advertising Slapped Down By UK Ad AuthorityT-Mobile had a valiant stab at a defence, arguing that their advert was all about making the distinction between Ye Olde Crappe WAP and their new, full Internet-access, web’n’walk service, adding that they had included the line, “subject to coverage”.

The ASA was having none of it, despatching T-Mobile’s team with a plague of fleas in their ears, firmly pointing out “the unconditional and geographical nature of the phrase, ‘the Internet wherever you are’.”

As heads lowered amongst the T-Mobile team, the ASA statement continued: “We considered the use of such unconditional language to be contradictory to the qualification stated in the coverage disclaimer.”

T-Mobile's Web'n'Walk Advertising Slapped Down By UK Ad AuthorityTo the sound of a salvo of slapped wrists, the statement concluded that the ad, “was misleading because readers were likely to interpret the claim to refer to geographical network coverage. We told T-Mobile to avoid making such unconditional claims in future advertising.”

(PS. Don’t tell Orange, but T-Mobile’s website is still making the claim, “Stay one step ahead with web’n’walk and access the Internet wherever you are.”)

Elsewhere, big-boy ISP Wanadoo also felt the harsh crack of ASA leather as it was criticised for ads promoting its “up to 8Mb” service which were seen to fall far short of its claims.

T-Mobile Web’n’Walk

The MP3 Era Spawns Its First Superstars

The MP3 Era Spawns Its First SuperstarsNow holding the record for the fastest-selling debut album in the UK, the success of young British indie-rockers Arctic Monkeys shows how the Web has changed both the way in which bands promote and market themselves and how people find new music.

Before the Web, keeping in touch with fans (and prospective record buyers) was a tough business for unsigned acts.

For most bands, their only point of contact with their audience was at a gig and once their knackered Transit van had spluttered out of town, there was little prospect of keeping fans notified, short of setting up expensive snail-mail mailing lists or local poster campaigns.

But the Internet has changed all that.

When a band leaves the stage these days you’re more likely to hear them clearly shout out their Web address than a mumbled “thankyougoodnight” and any leaflets will be festooned with .com addresses.

The MP3 Era Spawns Its First SuperstarsFor less than the cost of a handful of flyers, bands can set up their own Websites, offer free downloadable tunes, sell merchandise, maintain free email mailing lists and invite a dialogue with their fans.

The Arctic Monkeys built up their formidable fan base after handing out free CDs of their tunes at early gigs in 2004.

Excited fans uploaded the songs onto file sharing networks to share with others as the buzz around the band built up a head of steam.

Suddenly venues were packing out and the band were astonished to hear punters singing along to songs before they’d released a single record.

The MP3 Era Spawns Its First SuperstarsWith a growing fanbase clambering for more, it wasn’t long before record companies were begging to sign up the band, and last week’s album release on Domino Records saw the Artic Monkeys record-breaking leap up the charts.

Of course, it wasn’t just the Web that made the band a huge success, it was the chuffing great tunes, but it does illustrate how the Internet is changing the way some consumers discover new music, and how bands are able to exploit these new possibilities.

It’s just a shame that the MP3 age arrived after the ‘zenarchist’ KLF had left the music business.

Now that could have been real fun!

KLF: how to have a number one the easy way.

VoIP Backgrounder, Exploring Its Pitfalls

VoIP Backgrounder, Exploring Its PitfallsHow do ‘Normal’ phones work?
Traditional telephony networks aka POTS (Plain Old TelephonySystems) are based on a network fabric using TDM (Time DivisionMultiplexing), a technology that’s been around for a longtime.

How does a POTS call work? When a call is established between two phone users, a “virtual circuit” is established between them and a certain amount of bandwidth reserved across that circuit (usually 64Kb/s). That bandwidth is reserved for the lifetime of the call, even if no-one is speaking. As the connection is synchronous, ie. when someone talks, the voice is sent across the network in the sequence that it was said. This occurs until the end of the call.

It’s different with VoIP
With the move to VoIP, voice first gets digitised, turned into small packets, which are then encoded into IP packets, in turn sent across an IP network. The packetisation actually adds overhead (takes longer and adds to the size), leading to VoIP sometimes utilising more network bandwidth than traditional telephony methods. Of course this can be mitigated by using modern CoDecs (the digitisers) which use more compression than traditional telephony. Unfortunately the more compression used, the lower the call quality. In a mobile network, voice is encoded at 13Kb/s (which increases to 20Kb/s+ when packetised – as an example of the overhead). People are used to this reduced quality, despite it being noticeably different from a phone call using a fixed-line.

VoIP Backgrounder, Exploring Its PitfallsUsing VoIP over the Internet is a hit and miss thing. We know the Internet is fantastic at coping with problems – if there are network errors, the data is re-routed around the black-spots, and when the error goes or traffic gets congested, it just re-routes the data somewhere else. It’s best to think of the Internet as a loose collection of around 30,000+ networks that happen to interconnect at various places.

Where the re-routing works for general Internet traffic, it’s terrible for VoIP as there’s no guarantee that the VoIP data will arrive in an orderly fashion i.e. the first bit of traffic may go one way, then second another and the third another route completely. Each route will have be working at different speeds, so the 3rd piece of VoIP data may actually arrive at the destination first – imagine the third word of the conversation arriving before the first.

Packets arriving in a different order is expected on the Internet and it was designed with this in mind. IP can reassemble the data and put it all back in the right order, but to do so requires large buffers i.e long delays. Unfortunately for VoIP, delay not is something you want as that’s when calls break-up or crack and pop.

In the trade, the packets arriving at different times (relative to a clock signal i.e. like a metronome) is called Jitter.

VoIP Backgrounder, Exploring Its PitfallsVoIP in an ideal world
There are ways to get around this. Such as new technologies like IP/MPLS (IP/Multi Protocol Label Switching) which is a way of ensuring all traffic between two points goes the same way (with back-up routes, in case the primary one fails). It also allows for Quality of Service (QoS) metrics, so VoIP traffic can be prioritised over say Web traffic, minimising Jitter.

Many telecoms companies now run IP networks utilising IP/MPLS, but as they still interconnect over other, public connection points any quality metrics are lost. So as long as all your IP services come from the same supplier, you’re unlikely to be able to maintain QoS.

When does VoIP make sense/when not
VoIP does gives increased flexibility and anyone with a multi-site operation should consider it. If they’re currently paying bills to a telecoms company to transfer calls between sites, the use of VoIP is generally a no brainer, as it give a rapid payback for the added VoIP equipment required.

When to think twice about VoIP
Single site businesses, should be wary. Installing VoIP can consume significant resources when converting from a traditional system in particular using VoIP may require extensive reworking of an internal LAN – you don’t want your phone calls to stop when someone transfers a large file between their PC and the server.

It may be better to look at other options such as Carrier Pre Select (CPS) or Wholesale Line Rental (WLR) or simply another telecom’s provider whose rates are better.

VoIP Backgrounder, Exploring Its PitfallsSecurity implications and therefore costs are a significant issue. The increase in network traffic that VoIP can bring can have other cost implications, such as ensuring firewalls are “chunky” enough to support the VoIP traffic.

One area that isn’t often spoken about, but we feel is a big weakness of VoIP is the potential of all phone calls in and out of the site that are carried over VoIP being lost to a DoS (Denial of Service) attack. Protecting against attacks can be difficult, as the attacks may just look like remote workers trying to establish VoIP calls into the network.

Conclusion
VoIP isn’t a panacea. While it can offer savings and great flexibility, the choice shouldn’t be automatic. Look at the whole picture and work out if there really are savings to be made. If there’s no ROI (Return on Investment), then VoIP is an expensive new toy.

‘The IT Crowd’ Comedy Premiers Online: Channel 4 First

Channel 4 Debuts 'The IT Crowd' Comedy Series OnlineIn a significant new development, Channel 4 will be allowing their viewers to watch their new comedy program, ‘The IT Crowd’ online and on-demand in advance of their TV broadcast.

The new series, which stars Richard Ayoade from digital-lifestyles fave, Nathan Barley, centres around three people working in the IT department of a large firm.

Channel 4 Debuts 'The IT Crowd' Comedy Series OnlineThe online debut is a first for a terrestrial broadcaster in the UK and apes a similar strategy employed by US network NBC, which launched the US version of The Office online last year.

The first episode is scheduled to air on Channel 4 on Friday, February 3rd, but surfers have been able to view the entire show, on-demand, through the C4 Website since yesterday.

Channel 4 Debuts 'The IT Crowd' Comedy Series OnlineChannel 4 are saying that this is the first time that they’ve premiered a full episode of a new series, adding that they find it “particularly exciting ” to be airing such a “high profile and apposite programme.”

The content is free to view, with Channel 4 bods seeing the online offering as a way of extending a “buzz” around the show and “enhancing the marketing activity.”

Channel 4 Debuts 'The IT Crowd' Comedy Series OnlineThe program has already received substantial online coverage already with sites like MSN, Yahoo! and Wanadoo running features, and Channel 4 are hoping that the coverage will help in pull in viewers.

We haven’t had time to watch the program yet (we’re too busy slaving over a hot keyboard, goddamnit!), but we reckon the EFF sticker on the laptops was an encouraging touch.

www.channel4.com/itcrowd

Opera Mini: Mobile Java Web Browser For Free

Opera Releases Free 'Opera Mini' Mobile Web BrowserOpera Software have announced the worldwide release of Opera Mini, a Java-powered Web browser that runs on almost every mobile phone, including low-and mid-end handsets.

After successful trials in the Nordics and Germany in late 2005 attracted a user base of over one million people, Opera Mini has been made available free of charge via WAP download, or for a small fee via SMS.

Opera Mini speeds up mobile surfing by compressing Web pages by up to 80% and reformatting the content using Small-Screen Rendering – a system that involves using a proxy server to make Web pages accessible on low power, small-screen devices.

Opera Releases Free 'Opera Mini' Mobile Web BrowserAs a result of the compression technology, users can surf the Web faster – and those paying for their data traffic can dramatically reduce their bandwidth costs.

To support the public roll-out, Christen Krogh, vice-president of engineering for Opera, said that the company have installed more than 100 new, Linux-based servers.

Opening up the program takes you to a start screen featuring the ubiquitous Google search box, with the option to set up a customised bookmark list.

Opera Releases Free 'Opera Mini' Mobile Web Browser“With Opera Mini most people can start surfing the Web with the mobile phone they have today,” purred Jon S. von Tetzchner, CEO, Opera Software.

“We are proud to be the first to offer full, mobile Web browsing to the majority of the world’s mobile phone users,” he added.

Keen to cash in on their nifty browser, Opera also offer customised, branded versions of Opera Mini to mobile phone operators, handset manufacturers and other interested parties.

Opera Releases Free 'Opera Mini' Mobile Web BrowserOpera Mini can be freely downloaded by pointing your phone’s WAP browser in the direction of http://mini.opera.com.

Official Opera Mini Web site: http://mini.opera.com

List of SMS download numbers and fees: www.opera.com/products/mobile/operamini/sms/

Firefox Grabs 20% Of Europe. Sometimes.

Firefox Grabs 20% European Market Share. Well, SometimesAccording to figures released by French Web metrics firm XiTi, the open source Mozilla Firefox browser has now grabbed a massive 20% average market share in Europe, creating a growing challenge to the current leader, Microsoft Internet Explorer.

Basing its figures on a Europe-wide sample of 32.5 million Web sites visited on the 8 January, 2006, XiTi declared Finland to be the Firefox hot spot of Europe, with 38% of surfers using the free software.

In second and third place were Slovenia and Germany with 36 and 30% of users, respectively.

Firefox Grabs 20% European Market Share. Well, SometimesOver here in Blighty, it seems that the Brits are yet to be wooed by the might of Mozilla, with the country recording one of the lowest proportions of Firefox users in Europe – just 11%.

Although the continuing onslaught of Firefox looks disastrous for Microsoft, the figures come with a Godzilla-sized caveat, as Tristan Nitot, the president of Mozilla Europe, explains:

“We should emphasise that these measures have been done on a Sunday, when Firefox usage peaks. The Firefox browser is less used during the week, as enterprises are more conservative when it comes to using a newer browser.”

Firefox Grabs 20% European Market Share. Well, SometimesOther Web metrics companies have produced somewhat less spectacular estimates of Firefox’s market share, with OneStat.com reporting in November last year that the browser had notched up a global market share of 11.5%.

Once again, the UK was found to be lagging behind, with just 4.9% of surfers using the software.

Elsewhere, the Mozilla Foundation has set a March launch date for a version of Firefox that will run on Apple’s shiny new Intel-based machines.

Mozilla Firefox
XiTi

Apple.com Homepages Collected On Flickr

Apple.com Homepages Collected On FlickrFriday afternoon distractions.

Kernel Panic has created a photoset on flickr collecting together many of the Apple.com home pages over the years. There’s quite a collection, running at 155 so far.

Clearly with that number it’s not fully comprehensive, so they’re calling for other contribution. If you’ve got any knocking around in your digital attics, best add them in and spread the love.

Assorted gems include just before the bringing together of Next and Apple (1996); just after bringing together of Next and Apple (1996); French launch of Power Mac G3 (1999) ;launch of Airport (2000);death of George Harrison (2001);Mac OSX (2001) and iMac (2004) … you get the idea. Go on, head off there and have a dig around.

Apple.com home pages over the years

eBay Scraps Live Pet Sales Online

EBay Scraps Live Pet Sales OnlineInternet auctioneer eBay have cancelled their plans to allow live pets to be sold on its Web site after receiving a barrage of complaints from users.

Thousands of irate emails headed eBay’s way after word got out that they were considering lifting their ban on trading live animals.

This would have been a turnaround from their long held policy of banning the sale of live animals (except fish and snails).

Over the weekend, an eBay manager posting on an online message board announced that eBay were planning on creating a separate classifieds category, which would feature free ads from animal shelters and paid ads from breeders.

This prompted a torrent of over 2,000 emails, most of which were deeply unchuffed with the proposal, insisting that the ban should remain in place

EBay Scraps Live Pet Sales OnlineAs company spokesman Hani Durzy explained, users were concerned that the listings would encourage unsanitary ‘puppy mills’, where animals are sometimes bred in less-than ideal conditions, and that it might prove difficult working out legitimate animal shelters and the get-rich-quick scamsters.

There was also concern that people might start to breeding dogs to sell for fighting.

“The feedback was pretty overwhelming,” Durzy admitted, adding, “Farms and for-profit commercial breeders wasn’t something that they wanted to see.”

eBay

ITV Buy Friends Reunited: Why?

ITV Buy Friends Reunited: Why?The Digital-Lifestyles office is in a state of total confusion over major UK broadcaster, ITV, buying the Web Site, Friends Reunited (FR).

Our reaction when we initially heard of the deal was – What? Why? How much!?

It’s been widely reported that ITV is paying £120m + £55m in bonuses for FR. The site that has been running for four years, currently has 12m members and is expected to make revenues of £12.4m this year.

It’s not that we don’t think that businesses should appear to diversify. We’ve been clear that we think eBay’s purchase of Skype was genius. The major difference, beyond the value to the transaction, is that Skype is still growing.

What?
We think that FR has done an amazing sales job on ITV. It’s a site that would appear to be in decline rather than its ascendancy. Their expansion into Genes Reunited, Dating and Jobs Reunited would appear to point to them thinking the same.

If you look at why FR worked, we think it’s because there were generations of school leavers going their separate ways prior to the Internet, leading them a very limited means of contacting their previous peers.

ITV Buy Friends Reunited: Why?The school leavers departing since the wide use of the Internet, will not have to resort to third-party services – the majority of them will have an online presence, allowing direct contact, if desired.

Why?
ITV are suffering. The business that, when it was launched fifty years ago, was described as a ‘license to print money’ has gradually slipped to a low grade, trashy set of channels. It’s widely thought of as a bit of a joke with appalling programming.

70% of ITV’s revenues come from Ad sales on its flagship channel, ITV1. The word in media circles is that ITV1 is now struggling to sell ads, as the audience generally drops off (the exception to this being their recent reality show, ‘I’m a celebrity, get me out of here’), and goes down market.

ITV do have a huge advertising sales department that has been merged across all of its regions. Bringing FR into this sales force will give better economies for ITV, letting them squeeze additional profits from FR. It will also give ITV the chance of selling adverts across TV and the Web – extracting additional cash from the advertiser.

ITV Buy Friends Reunited: Why?Another benefit will be letting ITV have access to the 12m members of FR, allowing them to expose the online FR audience to promotion of ITV’s programming, if they’re UK based. Later this can be expanded to on-demand sales.

When we sat around at Digital-Lifestyles to come up with other reasons, one that came up was the possible creation of a programming strand or, heaven forbid, whole channel covering the now-various services of FR. eg reality programming following a group of FR subscribers going through the steps to ‘reunited’, with the trial, tribulations and toe-curingly moments that it would entail.

The question we keep on coming back to is, Is this this really worth £10-£14.50 per FR member?

Even after ITV boss Charles Allen has tried to explain the deals advantages, we’re still not convinced.

This deal brings to mind ITV’s disastrous, misguided huge, £788m investment into ITV Digital – their attempt to take on BSkyB in the UK. The service collapsed in 2002, later to reborn as Freeview.

A Wi-Fi’d Welshman In New York

A Wi-Fi'd Welshman In New YorkFor techie-obsessives like the Digital Lifestyles crew, keeping connected when we’re away from home is right up there with finding a roof over our heads, so when we went off to New York, we made sure we packed our Sony laptop and Wi-Fi enabled smartphone – even on holiday.

We weren’t to be disappointed.

Unlike the UK, where the provision of Wi-Fi is often only seen as a revenue earner for landlords, café owners and telecoms companies, we had no problem hooking up for free all over New York.

Maybe it’s the fact that the apartments are so small in New York – or that the coffee keeps on getting refilled for free – but we were surprised by the popularity of cafes and bars serving up free Wi-Fi to their customers.

Wherever we went, a quick boot up of our laptop (or i-Mate JAMM smartphone/SanDisk wi-fi card) would inevitably produce a mile long list of networks available.

We successfully logged in for free all over New York – in the East Village, Williamsburg, Lower East Side, Central Park, SoHo, you name it! – and were able to fire off emails and download tunes for nowt while enjoying coffee and bagels in several fine hostelries.

A Wi-Fi'd Welshman In New YorkOne rather unfortunate side-effect of all this free connectivity was that once-bustling cafes turned into conversation-free libraries, with rows of transfixed surfers staring intently into their screens, with the silence only broken by intermittent bursts of keyboard activity.

The only prospect of striking up a conversation seemed to be when you’re ordering your cream cheese on everything bagel or if someone asked for help logging on.

Clearly, Apple’s promotional machine is doing its stuff in NYC – wherever we went we’d see a cluster of glowing Apple logos emanating from every dark corner, with only a few lonely Dells, Sony’s and IBM’s for company.

In the café demographic, there’s no denying that Apple rule!

In our Williamsburg squat apartment, we managed to find several open networks, and usually had no problem getting connected – even if it did mean sometimes holding the laptop at eye level in the far corner of the room.

One thing to remember when logging in to free Wi-Fi networks is to always have a good firewall and up-to-date virus protection installed – and do it discretely because in the US (like the UK), connecting to open networks can can get you into trouble.

A Wi-Fi'd Welshman In New YorkOn the street, one handset seemed to be stuck in almost every New Yorker’s hand: the Palm Treo 750. They love the phone!

We found ourselves looking enviously at Noo Yoikers barking into the Treo’s speakerphone or knocking out emails on its natty keyboard – if only Palm had delivered on their promise of a Wi-Fi card (or if we enjoyed the same kind of cheapo cellular data rates as the US) we’d have gladly joined the Treo Club.

Still, our i-Mate JAMM worked well enough, although the limitations of its ‘soft’ keyboard soon started to cut short planned long email messages home, although we managed to keep our New York blog updated using the freeware Blogs In Hand software.

We had no problem finding a mobile signal (via T-Mobile) throughout the city, although we’re fearing the arrival of our next bill.

Finally SMS is starting to make an impact in the US, long-standing network interoperability problems has resulted in texting being nowhere near as popular as in the UK – our messages to New York chums were the first texts they’d ever received!

After gorging ourselves on free Wi-Fi for two weeks (and bagels too, come to think about it), it has to be said New York kicks London’s ass when it comes to Wi-Fi connectivity, but it’s not all good news: have you seen the price of the beer out there? And the diddy mini-‘pint’ glasses they serve them in? Outrageous!