BT Tops UK Broadband Performance Table

BT Tops UK Broadband Performance TableA new report has awarded the honours to BT, Virgin, Demon, AOL and Orange as being the UK’s top five consumer ADSL broadband services throughout the second quarter of 2006.

The new study by Customer Experience Management (CEM) firm Epitiro placed BT as the top dog of their overall ADSL index.

BT, along with Virgin and AOL, were the fastest services to actually connect to the Internet, while BT, Pipex and Orange were found to be up to four times faster than the industry average at delivering email.

BT Tops UK Broadband Performance TableGavin Johns, Managing Director of Epitiro said, “Our consumer ADSL testing found that in terms of Internet performance, BT topped the overall rankings for the period April to June 2006. BT was also found to provide the fastest service as a percentage of its theoretical maximum.”

Solutions galore
Epitiro – a company very partial to using the word ‘solution’ in every other sentence – explained that they used their (ahem) “customer experience monitoring and competitor benchmarking solution, ISP-I” to monitor the ADSL broadband services by periodically connecting from ten key geographic locations around the UK from April to June 2006.

This information was compiled into Epitiro’s Consumer ADSL Internet Performance Index (IPI), which awarded a performance score of 1 to the best performer in each test throughout the period.

BT Tops UK Broadband Performance Table1 BT 2.78
2 Virgin 4.79
3 DEMON 5
4 AOL 5.22
5 Orange 5.23

With the ADSL industry’s average IPI score for Q2 2006 being 4.72, this shows that BT really are ahead of the game right now.

Epitiro

ISPs Give Mixed Response On BPI Attempt to Clamp Down

BPI Clamps Down On File SharingThe BPI continued its policy of clamping down on illegal file sharing this week, when it contacted UK ISPs Cable and Wireless and Tiscali with requests to suspend 59 accounts.

BPI Chairman Peter Jamieson said, “We have demonstrated in the courts that unauthorised filesharing is against the law. We have said for months that it is unacceptable for ISPs to turn a blind eye to industrial-scale copyright infringement. We are providing Tiscali and Cable & Wireless with unequivocal evidence of copyright infringement via their services. It is now up to them to put their house in order and pull the plug on these people.”

In a statement, Cable and Wireless said “Cable & Wireless and its ISP, Bulldog, have an acceptable use policy that covers illegal file-sharing. This would normally mean that any accounts used for illegal file-sharing are closed. We will take whatever steps are necessary to put the matter right.”

Tiscali questioned the BPI’s approach – which saw the announcement being delivered to the press at the same time as the ISPs – and its evidence. In a letter to the BPI, Tiscali pointed out that “You have sent us a spreadsheet setting out a list of 17 IP addresses you allege belong to Tiscali customers, whom you allege have infringed the copyright of your members, together with the dates and times and with which sound recording you allege that they have done so. You have also sent us extracts of screenshots of the shared drive of one of those customers. You state that such evidence is “overwhelming”. However, you have provided no actual evidence in respect of 16 of the accounts. Further, you have provided no evidence of downloading taking place nor have you provided evidence that the shared drive was connected by the relevant IP address at the relevant time.”

BPI Clamps Down On File SharingIn a statement on 12th July, the BPI stated “Early responses from both companies suggest that they will suspend accounts which have clearly been used for illegal filesharing” and indicated that it could supply detailed evidence on the other 16 Tiscali addresses. In an interview on More Four News Tiscali spokesman Richard Ayres said Tiscali’s message to the record industry is “Come to us, give us the details and we’ll absolutely work with you.” Which would seem to be in contradiction of Tiscali’s own letter, which also stated that “Tiscali does not intend to require its customers to enter into the undertakings proposed by you and, in any event, our initial view is that they are more restrictive than is reasonable or necessary.”

Whatever the outcome, the action represents a new approach to the copyright battle that is focused on service providers instead of individuals. Some feel that copyright infringement is being used as a way to stifle innovation and free speech.

Copyright activist Cory Doctorow, claimed that “The BPI is basically asking to replace the “notice-and-takedown” regime that allows anyone to censor any Web-page by claiming it infringes copyright with an even harsher regime: notice-and-termination, where the ability to communicate over the Internet can be taken away on the say-so of anyone who claims you’re doing something naughty with copyright…If this regime had been in place when VoIP was invented, there would be no VoIP”.

BPI Clamps Down On File SharingCoincidentally, the BPI action comes at the same time that the (US based) EFF launched its Frequently Awkward Questions for the Entertainment Industry. The FAQ features a number of pointed questions designed to counter the aggressive behavior of US copyright protection agencies such as the RIAA and MPAA. Among them are points such as “The RIAA has sued over 20,000 music fans for file sharing, who have on average paid a $3,750 settlement. That’s over $75,000,000. Has any money collected from your lawsuits gone to pay actual artists? Where’s all that money going?” and “The RIAA has sued more than 20,000 music fans for file sharing, yet file sharing continues to rapidly increase both online and offline. When will you stop suing music fans?” In the UK, the BPI has issued proceedings against 139 uploaders in the last three years. Of those, 111 settled out of court, paying up to £6,500 in settlement.

The BPI was noticeably absent from the group of industry organizations which gathered in London on the 12th of July to discuss new ways of charging for electronic distribution of copyright material. Their proposal, that “unlicensed intermediaries – rather than consumers” should be “the target of copyright enforcement actions”, was described as “ill-conceived and grasping” by Suw Charman, executive director of the Open Rights Group.

This fragmented and seemingly ad-hoc approach to the copyright issue is doing little to help the overall debate and a groundswell of resistance to both copyright and the way it is enforced has given birth to organizations such as the Pirate Party who demand wide-scale reform of the whole concept.

Shaun Woodward Paints A Rosy Picture For UK Digital TV Switchover

Shaun Woodward Paints A Rosy Picture For UK Digital TV SwitchoverShaun Woodward (right) the MP famed for the twin disgraces of his defection from the Conservatives to Labour and a stint working with Esther Rantzen on That’s Life, is now Creative Industries minister and is busy singing the virtues of the UK’s Digital TV switchover plans.

According to the minister, there’s going to be a golden digital age in the UK as more and more employment is provided by the creative industries, our children enjoy interactive education, the sick benefit from Tele-medicine and the new technologies even help the government with transport and defence industries.

Woodward speaking last week at a Royal Television Society event, Digital Switchover- Making it Happen did not seem to think that finding the £26.99 that you can now buy a Freeview box from Argos for, would pose a problem amongst the financially challenged members of the electorate in the deprived St Helens constituency he now represents. Woodward in fact hinted obliquely that although they might fail to feed their children properly and many have high levels of debt, he’d observed some good ‘entertainment kit’ in their homes.

Accompanied by Ford Ennals (below right) the Chief executive of Digital UK, the body charged with making it happen, he made clear that BBC licence fee; although not yet agreed, would be settled by the end of the year and this was would fit in with the digital switchover schedule. ‘The Government needs to be satisfied that licence fee payers are getting value for money,’ he told the audience but he was ‘confident that they’ll get the right number’ at the end of the process of negotiation with the BBC.

Ennals revealed that surveys from trial areas indicated high levels of satisfaction particularly amongst the over 75s, who along with other vulnerable groups that might find the new technology challenging, would be getting assistance. Ennals is busy co-ordinating Digital UK’s nine project strands that include the thorny issue of resolving the platforms being made available to those in Multi Dwelling Units (that’s flats and the like to you and me).

The switchover which is being rolled out region by region, will swap out the old analogue transmissions with super new digital ones starting in what was the Border TV region in 2008 and finishing up, not as originally planned in London, but in the less challenging areas of Tyne Tees and Ulster thus avoiding any conflict with 2012 Olympic games coverage in the nation’s capital.

Creative Minister Paints A Rosy Picture For UK Digital TV SwitchoverDigital UK had the current 98.5% coverage as a target and expects to meet this with additional coverage being by satellite, cable and broadband. Current figures indicate a rump of around 2% of refuseniks, those viewers content with a meagre 4 or 5 channels who see no value in multi-channel viewing, but expectations are this number will shrink as the digitisation spreads across the country like a warm front.

The average cost per household is predicted to be around £130 the extra costs are likely to be those second and third TV sets that are so easily forgotten, new rooftop aerials and replacement of analogue video recorders.

Woodward repeatedly refused to answer the question as to why the government felt it was the BBC’s responsibility to handle switchover issues rather than Government, who have been happy to find funding to subsidise the over 75s TV licence fees.

The Minister agreed that there were questions still to be resolved, like the value of continuing the current ‘gifting’ of spectrum to Public Service Broadcasters after switchover, and how the desire for High Definition would be met, but they were being evaluated so no need to worry there then.

Digital UK with stakeholders across industry and broadcasting would not make the mistakes seen in Italy, where a planned ‘big bang’ switchover for 2006 had not even registered as a moderate whimper. In the UK it is all so far going swimmingly and Ford thinks the BBC will be keeping up the good work as long as the BBC licence fee is agreed by year end as Shaun assured us it will.

Spend! Spend! Spend! Brits Head Up Euro Online Shopping League

Spend! Spend! Spend! Brits Head Up Euro Online Shopping LeagueWith credit card-crazy Brits leading at the front, Europeans are spending ever more money online, with the yearly total for 2006 on course to hit €100bn.

According to new figures from Forrester Research, the 100 million Internet shoppers across Europe are shelling out a staggering €1,000 per person, with the buying-bonkers Brits spending more than anyone else, registering an average €1,744 for the year.

Jaap Favier, research director consumer markets at Forrester, commented that online sales are “building up every year in the countries where it started first, such as the UK or Sweden.”

Attributing the growth in e-commerce to the widespread adoption of broadband, Favier predicted that countries like France – who were late to the e-commerce party – are now only about two years behind the UK, and will soon have a higher growth rate in spending.

Favier added, “Consumers take about a year after going online before they will purchase something online. The first thing they purchase is either a book, a CD or a trip. Those people who have been online for a while are extending their buying into other categories such as clothing or electronics.”

Spend! Spend! Spend! Brits Head Up Euro Online Shopping LeagueSo where’s the cash going?
According to Forrester, there’s a veritable tidal wave of cash heading for travel Websites, with over a third of all online spending going on booking flights and happy hols.

Favier predicts the travel boom will see an increase of 133 per cent over the coming five years, bringing the annual spend to €77bn by 2011.

Leisure is another Internet boomtown, as online off-licences and wine clubs rake it in, with Forrester predicting a thumping 283 per cent growth on leisure spending over the coming five years.

It’s a big happy-clappy rosy picture for overall e-commerce sales too, with online sales ready to more than double over the coming five years, reaching a cashtill rattling €263bn by 2011.

Significant Demand For WiFi On Trains: Study

GNER Promises Wi-Fi On All Trains By 2007The research was carried out by consultancy firm, Accent, after being commissioned by GNER will shock precisely no-one who has used a train on a regular basis. We’re sure that every laptop-toting rail-warrior will whole heartily agree with this one.

Interestingly Rob Sheldon, Managing Director of Accent, outlined how the availability of WiFi is dictating peoples travel patterns, “Many passengers commented that they look for Wi-Fi availability when choosing how they travel and 14% of those interviewed said that they were likely to make extra journeys by train over the next six months as a direct result of being able to use Wi-Fi onboard.”

GNER have lead the trend of providing WiFi on trains in the UK as far back as 2004, when they launched a service on the East Coast Main Line. The only downside has been the price of their service which, while free for first-class toffs, has been a punishing hourly rate for everyone else. We’re glad to see that they’ve dropped the price from the eye-watering £10 it used to be to a still-pretty-expensive-in-our-book £5/hour, £8/2 hours, £10 unlimited within 24 hours.

Three cheers for GNER for sticking to their complete coverage across its entire train fleet by August 2006 promise, which they brought forward from 2007, back in May.

Significant Demand For WiFi On Trains: StudyIf there is a consistent WiFi connection, it may lead to a peculiar situation where it will be better to make calls on a VoIP service rather than rely on the very patchy cellular service that you get on-board trains.

We trust that GNER won’t be publishing the passwords for the Wi-Fi service as they previously did for their internal system.

GNER WiFi page

Ofcom GPS Repeaters Ruling May Hit Mobile Phone GPS

Ofcom GPS Repeaters Ruling May Hit Mobile Phone GPSOfcom has just issued guidance that GPS repeaters are probably illegal in the UK, both in their use and their sale.

In their dry language, “Any person who places this type of apparatus on the market or uses it in the UK is likely to be committing an offence.”

Medium term this action could hit the wave of GPS-equiped mobile phones that are a year or so away, and the location-based services that they’ll bring.

GPS repeaters use radio signals to pass Global Positioning (GPS) or other Radionavigation Satellite system (RNSS) location information between units. Unless the operators have specific licenses, they be breaking the law in the UK.

Ofcom GPS Repeaters Ruling May Hit Mobile Phone GPSGPS devices need to be able to receive the positional information from satellites. Initially this involved having line-of-sight to the ‘birds’, but as chip-sets have improved, they’ve become more sensitive, so requiring less direct sight. If GPS units work within buildings, they do so at the sacrifice of accuracy. Even with the chip improvements, GPS will not work within buildings, and certainly not underground.

We spoke to Jenny Bailey, Technical Director of J-Squared to get the low-down. J-Squared were funded by the DTi 3 years ago to develop a GPS repeater system, which they subsequently received a patent.

Jenny told us the major current use for GPS repeaters is by the emergency services. Ambulances stations are equipped with them to ensure their on-board GPS ‘know’ where they are as they leave, speeding them to their location. Police and firefighting services also benefit from being able to locate their personnel within buildings.

In the medium term, Ofcom will create quite a kerfuffle with this ruling. Mobile phones will, within a couple of years, be commonly equipped with GPS, enabling location-based information and services. These will not work within buildings without GPS repeaters, knocking their broad usefulness on the head. We’d imagine that the mobile companies will be on the phone to Ofcom sharpish.

Ofcom is becoming increasingly stringent on the ‘unauthorised’ use of radio spectrum. One of their Big Ideas is to auction off radio spectrum to the highest bidder and if people are using it without paying for it, the whole idea becomes undermined.

Given the inevitability of the march of mobile phones, it could be that Ofcom are acting as King Canute, but in this case attempting to hold back radio waves.

Ofcom GPS or GNSS signal repeaters ruling
J-Squared
Indoor Positioning Limited

UK Consumers Are Lapping Up Convergence

UK Consumers Are Lapping Up ConvergenceBrits are going wild for the latest technological innovations according to market research firm GfK in its biannual ‘UK Technology Barometer report.’

The study rates smartphones, Webcams, communication devices and storage products as the hot! hot! hot! categories registering the fastest growth, while the major overall trends are seen as convergence, the growth of wireless, and the continued tumble of technology prices.

The report highlighted on the site of our dear friends Pocket Lint concludes that UK punters are getting down with the convenience of multi-function devices, as GfK IT Business Group Director Jean Littolff explains, “Not only are we looking at convergence within IT sectors, but also a blurring of lines between IT, consumer electronics, telecoms, and photo areas”.

Wi-Fi usage continues to grow massively across Blighty, with sales of 3G cards soaring by 475%, mostly to the business community.

In the consumer market, sales of Wi-Fi routers have also shuffled in an upward direction, registering a 77% growth.

UK Consumers Are Lapping Up ConvergenceNot surprisingly, smartphones continue to set the cash tills ringing with a big increase in sales, while single-function PDAs are carrying on their slow decline, with sales slumping by 38.3%.

Rapidly falling notebook prices have led to more laptop-toting peeps, encouraged by the average price dropping from £808 in the first half of 2005 to £686 in the first half of 2006.

Bursting with tech-tastic confidence, Littolff added, “With price barriers falling, the major obstacle preventing the average consumer from enjoying the sexy technology long enjoyed by business users is gone, and little seems to impede the anti-Luddite sentiment of the British spending public”.

Nokia’s M-tickets Go Mainstream With Guns’n’Roses

Nokia's M-tickets Go Mainstream With Guns'n'RosesDandruff shakers looking forward to some geriatric rocking with Guns’n’Roses at the Hammersmith Apollo tomorrow night can forget all about keeping their tickets as a memento after the show.

That’s because the gig is set to be a high-profile trial of the new fangled mobile ticketing technology, where paying punters are sent barcodes to their phones instead of getting scrapbook-friendly paper tickets.

The m-tickets are disappointing looking affairs too, taking the form of a boring barcode and some text with event details.

Powered by technology provided by Nokia spin-off Ticketrush.co.uk, headband-toting rockers arriving at the gig will have to form an orderly queue to get their barcode tickets scanned by door staff.

It sounds nice and modern, but we’re already fostering fears of long lines of disgruntled rockers waiting in line as the door staff try and work out where the reset button is on their scanners.

Nokia's M-tickets Go Mainstream With Guns'n'RosesMoreover, we don’t even like the idea of having tickets on our mobiles. What happens if your battery runs out, or if you delete your text message by accident?

It may save promoters printing costs and make the process of booking tickets all sleek, modern and Metropolis-like, but there are a lot of memories in old ticket stubs and, to misquote Johnny Thunders, you can’t put your arms around an m-ticket.

You can, of course, attempt to grab a personal record of the gig and annoy the people behind you all night by waving your glowing phone in the air.

With luck, you’ll end up with a blocky, distorted set of unrecognisable moving blobs in the far distance obscured by a forest of glowing phones in front of you.

Nokia's M-tickets Go Mainstream With Guns'n'RosesRegardless of what punters want, The Man is pressing ahead for a bright virtual ticket future, with O2 working with technology provider, Mobiqa to provide m-tickets to this month’s O2 Wireless Festival in London – and in their first week, they managed to shift a hefty £100,000 worth of the things.

For kids too poor to get into gigs – and crafty freeloaders – the new m-ticketing may raise the bar for sneaking in free, but a part of us hopes that some clever nerds find a way to beat the system.

Otherwise they’ll never know the joys of our misspent youth, where we managed to get into a gig by the mighty Thin Lizzy by drawing a ticket.

The band were so impressed by our cheek that they signed the well-dodgy tickets after the gig. Try doing that with a chuffing m-ticket.

Ticketrush

TalkTalk ‘Free’ Broadband Hits Problems

TalkTalk 'Free' Broadband Hits ProblemsThere’s been some deep rumblings of discontent from tens of thousands of customers trying to sign up to Carphone Warehouse’s offer of “free” broadband.

It seems that the Talk Talk calls/broadband package has been the victim of its own popularity with a slipping launch date and Carphone Warehouse CEO Charles Dunstone admitting that callers faced delays in getting through to the company’s call centres.

TalkTalk 'Free' Broadband Hits ProblemsThe TalkTalk offer gives punters unlimited landline telephone calls and broadband access for £20 per month, with a one-off £29.99 connection fee.

Carphone Warehouse had announced customers could sign up immediately to the service, which would be made available to “nearly 70 per cent of the UK population.”

Despite a promised connection date at the start of July, new customers applying for the offer have been told that they can forget all about their freebie surfing until August at the earliest.

TalkTalk 'Free' Broadband Hits ProblemsThe Independent has reported that chatrooms have been “inundated” with punters venting their frustration over their attempts to sign up to the service, with the TalkTalk website offering a rueful apology on their website:

“Your free broadband might take a little longer to go live than we would like. There is huge demand for this amazing offer and there are lots of local difficulties to deal with, so even with our engineers going full tilt, there’ll be some customers we can’t connect immediately”

TalkTalk

Vodafone Make Record £14.9bn Loss

Vodafone Make Record £14.9bn LossIn the normal world, if you’d just discovered that your business had lost £14.9bn ($27.9bn) in a single year, you’d be blubbering into your laptop or heading to the pub to down a vat of Old Scrote’s Badger ale.

But in the crazy world of uber-corporate business, such a loss – the biggest ever recorded for a UK firm – has been spun around to be grrrreat news, with Reuters reporting that Vodafone has gleefully, “unveiled plans to return an extra 3 billion pounds to shareholders.”

So how does the “the biggest annual loss in European corporate history on write-downs” turn out to be a cash feast for shareholders – who are already looking forward to a slice of the £6bn earmarked after the sale of its Japanese venture?

Well, it’s all down to corporate assets not matching their buying price – in this case, German business Mannesmann, which Vodafone bought for £112bn ($183bn) six years ago.

With the actual income generated by the company not living up to its mighty price tag, Vodafone has shunted the value of the Mannesmann subsidiary downwards on its books – a process known in the hip’n’exciting world of accounting as a write-down.

Conversely, Vodafone has been raking it in recently, scooping in monster £8.8bn operating profits last year, while adding 21 million new customers.

Vodafone Make Record £14.9bn LossIn the white-hot mobile phone segment, Vodafone continues to create growth in key markets such as Germany, Spain and the United States, despite being forced to scuttle out of Japan – selling the business for £8.9bn – after failing to make much of a mark in the country.

Vodafone insists that its business remains fundamentally healthy, despite the whopping losses, with CEO Arun Sarin purring, “Vodafone has met or exceeded expectations, outperforming its competitors in an increasingly challenging marketplace.”

“Vodafone is well positioned to deliver on its strategy,” he continued, thumping the table in a positively aligned, upbeat manner.

Vodafone