UK

Ripped Off On eBay? Start A Blog
A number of people that we know who have at one time or another had very serious eBay habits have, at one time or another have been ripped off on eBay. Some see it as a right of passage, one that makes you pay that little bit more attention the next time.
Clearly problems on eBay are the exception rather than the rule. We’ve also had some really great experiences with people who have been more than generous, going above and beyond what was required.
One of our bad ones was bidding for and winning the chance to send someone some money for a train simulator (it was for a friend, honest). The bit that we missed was that the money went to someone who had no intention of giving us the software for the money we’d sent.
When you realise this is the case you then get angry; contact eBay; they tell you about the scheme they have in place to provide financial recompense; you find out it’s actually not worth doing because the difference between what you paid and the admin charge makes it not worthwhile. You put it down to experience.
laptopguy , take it into your own hands
We live in a world of user-generated content, where the individual can have a voice as loud as the wealthiest newspaper owners. All they’ve got to do is get a blog.
One enterprising fellow, who goes under the moniker ‘laptopguy’, who claims to have been ripped off by buying an incorrectly described and broken laptop on eBay has taken matters into his own hands.
Warning: Given this is the Internet, we’ve really have no idea if any of this is true or not.
The story goes that after extracting the hard disk from the laptop, laptopguy proceeded to find all of the information that had been left on there when it was sold. In the process he says that he found out much more about Amir Massoud Tofangsazan (the seller we’re told) than he would probably want shared with the general public.
Some of this collected information (details of passport, bank account details, hotmail accounts, etc) and photos (friends, porn, foot fetish, secret photos of women in tights on the underground, etc) were then loaded on to a blog with blow-by-blow details of the alleged unhappy transaction.
This isn’t the first time a hard-drive has caused some embarasment to its seller on eBay. Back in April 2005, Brandenburg police in Germany made the same mistake.
True or not, in this recent case, the blog appears to be attracting the attention of the world with 117 comments posted as we write. We can see this story blowing up globally.
Direct action appears to have got laptopguy his redress, if not his £375.
Take care with the comments, some of them are NWS, and other just plain offensive.
The broken laptop I sold on ebay
26 May, 2006
CEO Carter To Leave Ofcom: UPDATED
This just in, Steven Carter, Chief Executive Officer of UK communication uber-regulator Ofcom will be standing down with effect from 15 October 2006.
Luke Gibbs of OfcomWatch covered Carter possible departure this back in January this year.
At the time of writing this article, Ofcom hasn’t given an official explanation of why Carter is leaving, just that he is.
As to the process of him leaving, the official Ofcom line is a little bewildering, “He will continue to lead on all operational and financial matters until that date (15 October 2006), but from 1 August 2006 will not be party to Ofcom’s economic, competition and policy decisions.”
What’s special about 1 Aug 2006? Given Carter’s contract prevents him from securing future employment whilst at Ofcom, is this perhaps someway for him to hasten taking up another role with another organisation? Carter’s contract also contains “appropriate gardening leave restrictions” up to a maximum of 12 months at the discretion of the Chairman.
The next role for Carter has been the matter of some conjecture, nay gossip. Given Ofcom is seen by a lot of the world as a leader in communications regulation, there are many possible roles. Amoung those mentioned so far have been BSkyB, and with James Murdoch rumoured to be shifting upstairs the position may be open. Hey … how about the FCC?
From 1 August, David Currie will act as Executive Chairman and will chair the Policy Executive, until a permanent replacement can be found.
Prior to joining Ofcom in 2003, Carter was at UK cable company NTL during its time of financial troubles.
More details on the story when we have them.
OfcomWatch
Ofcom
26 May, 2006
Silver Surfer Week 2006
Crumblies all across the UK are being given the chance to try out the new fangled interwebby thing thanks to Age Concern’s ‘Silver Surfer Week.’
Co-sponsored by BT, Intel and Microsoft, the initiative aims to help old folks understand the benefits of using e-mail and the internet as well as improving their technical skills.
More than 1,500 IT taster sessions have been set up with old ‘uns being shown how they can order shopping and services from the comfort of their own favourite chair.
There’ll also be a bus loaded with computers touring the UK.
Silver Surfer Clubs
The campaign marks the start of a three year partnership between Age Concern England and BT, with a (rather miserly) budget worth £240,000 helping to turn Age Concern’s 150 nationwide computer “drop ins” and access points into a unified network of “Silver Surfer Clubs”.
The initiative comes on the back of BT research which found that 9.7 million people over the age of 60 are currently ‘digitally excluded’ in the UK.
Age Concern’s own research found that a total of 44% of over-50s are without internet access, but of those already hooked up to t’Web, most thought the benefits far outweighed the costs.
Frankie’s story
Booking holidays and tracing family histories were the some of the most popular uses of the Web for OAPs, with Age Concern director general Gordon Lishman adding that the internet also enabled silver surfers to pursue hobbies or meet new friends online.
Take old Frank Jones, 74, for example.
A bonkers budgerigar nut all his life, Frank popped into a computer clinic run at his local church drop-in centre to learn some digital skills.
Before you know it, Frankie had learnt how to use a digital camera and was soon sending hardcore budgie porn all over the world to new mates he’d made in places like Australia, New Zealand, Canada, Pakistan and Indonesia.
“I never dreamt my budgerigars would help me find friends all over the world with the same passion,” says Frank.
With his new found skills, Frank was soon teaching others, notching up a level 2 City and Guilds qualification and bagging a nomination for an Adult Learner Award. Go Frankie boy!
“Before I began the courses, I’d never even switched a computer on,” says Frank. “I’m now planning to create my own Website that my family and friends can visit to see my latest photographs and exchange messages. It’s a great way to share experiences and keep in touch.”
With a report last year by the Independent Consumer Panel for the UK communications watchdog Ofcom revealing that older folks felt alienated from digital life, we naturally warmly welcome Age Concern’s drive to get silver surfers online.
Just so long as they don’t start posting up on forums to whine on about how things were “much better back in the old days…kids today, no respect…look at the price of that… etc”
Silver Surfer Week 2006
23 May, 2006
The Wireless Event Recapped
The Wireless Event took place on Wednesday and Thursday at Olympia in London, it’s an industry show that stands out for exhibitors trying to sell to other exhibitors – who probably outnumber visitors (well maybe a slight exaggeration).
The theme of the exhibition is WiFi, WiMAX, 3G and VoIP and it comes with all the hype that surrounds them. There was little of anything new at the show, and wandering around upstairs, showed half the floorspace hadn’t been sold.
Unfortunately for a wireless show, getting a working connection to a WiFi network was almost impossible, mainly due to the number of networks available all interfering with each other. Maybe it should have been called the Wire Event or the Wireless Less Event. If metro WiFi is going to succeed then all the access points better be smart enough to not ‘tread on each others toes’ or it just isn’t going to work.
There were a lot of infrastructure companies trying to sell WiFi or WiMAX systems, some in the consumer space, but mainly for service providers. Of the mobile networks, only T-Mobile had a big stand, Orange had a small “business” services stand and O2 had a section of the Cloud’s stand.
There were some interesting products, but only a few. Here’s the cream of the crop.
Our pick of the show
Ruckus sell a WiFi access point, however the guts of the Ruckus system is what Netgear use for their RangeMAX range, which uses multiple antennae to steer the radio signals. Ruckus’s own version is more advanced and they are supporting things like streaming video. As an example of use, you can connect a media converter to a Sky TV box and then get decent quality through the WiFi connection to a TV several hundred feet away. Here the stream is converted back to a TV signal with another media converter. The access point looks quite pretty too – good for home use.
USR aka (US Robotics) have announced a USB handset that works with Skype. It’s really just a USB sound-device, but looks like a phone and has Skype integration (i.e. you can pull your contacts etc from Skype and they show in the phone’s display). They’ve also got a USB Skype conferencing device so several people sitting around a table can listen and speak on the call. Their ADSL/ADSL2+/Wireless routers are all now very simple to configure with wireless security turned on by default and basic ISP settings pre-configured.
Nokia had their new E series phone, with the E61 standing out from the pack. It runs Symbian and has support for several push Email systems included (Nokia Business Centre, Blackberry, Visto, Seven, and others). It’s about the same size as the Blackberry, but thinner with a metal casing and very bright colour display. It’s also a nice 3G phone.
The Cloud were there with a HUGE O2 Exec (aka i-mate JASJAR), anyone using the Exec can log-in to the Cloud’s homepage through WiFi, hit the O2 logo, enter their mobile number and the user will be phoned back. If they enter the digit 1 they’ll be granted access (and billed to that number).
BT Openzone had just announced their Wireless Cities initiative whereby Birmingham, Edinburgh, Leeds, Liverpool, Cardiff and Westminster are being made into hotzones. BT Openzone have a roaming agreement with the Cloud, but this puts them in direct competition (The Cloud are also offering wireless zones in various cities). Let’s hope the zones don’t overlap or connectivity issues will be as big a mess as the exhibition coverage was.
Zyxel had a their normal range of wired/wireless and security products. The star of their stand was their keyfob wireless hotspot locator. It works with all modes of WiFi (i.e. 802.11a/b/g) and supports unsecured and secure networks (WEP, WPA etc) showing what networks are available (at least 9 were available around the Zyxel stand).
The best bit of the show by far was the massages provided by Urban Chill. After a day wandering around Olympia it was just what was needed (thanks Lucy). To be honest had the massage come first, the rest of the show would have been a write-off.
19 May, 2006
IT Staff Top Stressed-Out League
IT workers who spend all day battling with clueless idiots who have just deleted critical OS files because they looked ‘messy’ already know it, but now it’s official: people who work in IT are the most stressed folks on the planet.
Surging ahead of traditional stress leaders like medicine, engineering and education, a survey conducted by research firm SWNS for online learning provider SkillSoft found that a staggering 97% of IT workers claim to find their life at work “stressful on a daily basis”.
The poll – involving more than 3,000 people – also discovered that four-fifths of IT consultants felt stressed “before they even enter the workplace”, while around a quarter were so crushed by the “enormous pressure to perform at work” that they’d taken time off suffering with stress.
One poor techie sod who responded to the survey blubbered into his Coke can, “I spend most of my day fielding calls from people who don’t even have a basic knowledge of computers and printers. It is amazing the amount of time I spend teaching people where the on-off button is. And when I do actually find a technical problem to solve, I have my manager breathing down my neck wondering why I have a backlog of complaints.”
Meddlin’ managers
Interfering managers were also found to be a source of extra stress, with a third of IT professionals saying that pesky meddling managers made it difficult for them to get their jobs done.
The survey unearthed the main stress factors for people at work (why not see how many you can tick off?!) and these include deadlines, workload, feeling undervalued, having to take on other people’s work, lack of job satisfaction, lack of control over the working day and having to work long hours.
The survey insists that employers should take the problem of stress seriously, citing the Health & Safety Executive’s research that puts stress as the biggest cause of working days lost through injury or ill health [an estimated 12.8 million lost days each year].”
In case you’re wondering about the other stressful jobs, here’s SkillSoft’s top ten stressful jobs
IT
Medicine/Caring Profession
Engineering
Sales and Marketing
Education
Finance
Human Resources
Operations
Production
Clerical
Skillsoft
Top tips to avoid office frazzle Elsewhere, an “office stress” study conducted by CareerBuilder.com found that more than three quarters of respondents felt “job burnout”, while over half felt under a “great deal of stress.”
Rosemary Haefner, CareerBuilder.com‘s vice president of human resources insisted that “high-pressure work environments are taking their toll on workers’ morale,” adding that the stress “can be detrimental to both workers, whose health and career progress may suffer, and employers, who pick up the tab in higher insurance costs and lost productivity.”
Happily, ol’ Rosie babe kindly offered some four top tips to help reduce office stress:
– Organize and prioritize by taking care of the more difficult and important tasks early in the day.
– Manage expectations so that you can achieve your goals and deliver on promises to others.
– Set aside a period of time dedicated to responding to e-mail and voicemails.
– Lastly, take care of yourself. A healthier you is more productive and happier.
We’d give that a go ourselves, but we’re busy with some idiot on the line and he’s… making…us…. chuffing…crazy… grrr…..
18 May, 2006
BT To Create 12 Wireless Cities In UK
BT has today announced its plans to set up wide-area Wi-Fi networks in 12 cities, giving perambulating folks access to high-speed Internet and telecoms services.
The first phase will see BT installing Wi-Fi hotspots covering large areas in Leeds, Birmingham, Cardiff, Edinburgh, Liverpool and London’s Westminster area, with services scheduled to be running in all 12 metropolitan areas by February next year.
“We have been thrilled with the overwhelming response of local authorities and businesses wanting to be part of this wireless revolution,” enthused BT’s chief of converged services, Steve Andrews.
“This first phase of 12 cities is just the start. We are already negotiating with many other cities,” he continued.
Lovely, lovely Cardiff was the city chosen for the first roll out of the Wireless City scheme, with BT Openzone hotspots being installed in many locations in the city centre.
Meanwhile, the bustling heart of Westminster has already seen a dedicated high-bandwidth wireless network being installed, now in the process of being extended.
Sadly, the Wi-Fi service won’t be free to Joe Public, but BT says it intends to develop a range of information and public services for the local authorities and split costs and revenues for such services.
BT is also looking to use the service to promote a Wi-Fi version of its BT Fusion mobile phone services which will be launched later this year.
The Fusion phone currently uses Bluetooth but the updated version will allow consumers to switch from a mobile network to a cheaper Internet network when the phone comes within range of a Wi-Fi hotspot.
BT Fusion
17 May, 2006
CNN VoD On Homechoice In UK
Homechoice have just done a Video on Demand (VoD) deal with CNN to carry their content. It’s the first VoD deal that CNN International have done, meaning the first outside the US.
CNN’s popular feature programmes, Quest, Living Golf, CNN Business Traveller, Global Office and Art of Life, as well as CNN documentaries, will be available on the service, with new episodes added regularly.
CNN, like many other content creators are starting to ramp up their alternative channels for output, thinking beyond the POTV (Plain Old TeleVision). Last week they announced a deal with Telewest to deliver an interactive text-based version of the CNN news service.
We love Homechoice, they’re triers and they’re dogged with it too. They’ve been plugging away since well before people understood that TV could come via any other means than through the air. They’re been really ramping up their content selection since their new team came on board – like their recently announced super-niche African Movie Channel.
Homechoice
CNN Pipeline
16 May, 2006
Guy Kewney, News 24 And The ‘Other Guy Kewney’
As you’re no doubt aware, Guy Kewney is a contributor to Digital-Lifestyles. His old-school journalism is well-informed and his experience with technology is extensive. He’d been a journalist hero of ours since we were knee high to a PDP-11, and were over-joyed when he signed up to do pieces with Digital-Lifestyles.
This prestigious background lead BBC News 24 to want him in the studio to give-forth on the outcome of the Apple vs Apple court case last week.
He was all lined at the studio ready to go on, when to his surprise he saw ‘Guy Kewney’ being interviewed on screen. You’ll find it hard to believe the whole story, but I do encourage you to read it on NewsWireless – it is hilarious.
It’s taken Guy a while to track down the footage of the event, but with some help he has.
You must watch the video footage, as the ‘other Guy Kewney’ looks like he can’t believe he’s in a TV studio being interviewed.
Below is the latest section of the story/farce as told by Guy on NewsWireless.
I have spent some effort trying to get the video of “Guy Kewney” the cab driver lecturing on the BBC’s news 24. Until today, the closest I could get, was to listen to the audio only – when recording the interview for the Radio 4 programme Broadcasting House. So kudos to the dogged reporters of the Daily Mail, and Mail on Sunday, who got the complete video!
According to one paper this morning, the BBC has deleted the entire damning video. Untrue, I suspect; but even if true, the clip has circulated widely enough that it would be futile. And now that the Mail has done the deed and published the complete clip, you can actually download it.
It’s worth it. You don’t get to see my “white, bearded, professorial” face, but you can watch the classic moment, where the cab driver realises that he is on air, and being mistaken for someone else, here. It’s beyond classic: it’s priceless.
Watch his incredible recovery, and his determination to show that this may be a complete surprise to him, but that he can out-Kewney any darned NewsWireless Editor if he has to.
15 May, 2006
Home Wi-Fi Usage Soars
The space-age wireless house is coming ever-nearer with new figures from Strategy Analytics revealing the growth of Wi-Fi networks amongst the sofas, dining tables and four poster beds of the home.
The study found that a fifth of broadband subscribers in the US and Europe-land now use Wi-Fi to share Internet connections between their PCs, laptops and other wireless devices – adding up to a total of 19 million connected homes.
When it comes to wireless connectivity in the home, 7 percent of all households are now buzzing with wireless networks.
The Americans were found to be leading the world with 8.4 percent penetration, followed by the nippy Nordic region with 7.9 percent.
As we reported back in January, Brits have been slow to embrace Wi-Fi, and this latest survey found that wireless usage in the UK still lags below average at just 6.1 per cent.
Surprisingly, Germany was found to be even less enthusiastic about having a box of blinking lights in the house, with just 5.1 per cent penetration.
Mind you, seeing as the survey only asked 2,000 home Internet users in the US, France, Germany, UK, Denmark, Finland, Norway and Sweden we’d recommend taking all these figures with a large slab o’salt.
“Rich people have more electronic gadgets” shocker!
To the surprise of, well, no-one with half a brain, Strategy Analytics’ study also found that consumers in the highest income groups were three times more likely to use WiFi than those in the least affluent income band. Well, I never.
Early adopters love Wi-Fi
“WiFi has become the preferred networking technology for affluent early adopters,” commented David Mercer, Principal Analyst at Strategy Analytics, as he sagely puffed on an over-sized pipe.
Mercer added that rising ownership of laptop PCs and other portable Internet devices will soon make Wi-Fi the dominant home networking choice for most broadband subscribers.
Actually, we made that bit up about the pipe.
Strategy Analytics
11 May, 2006
UK e-Shoppers To Spend £26bn In 2006
UK shoppers are set to spend an average £1,000 each online in 2006, according to the yearly report by the Interactive Media in Retail Group (IMRG).
The ‘industry body for e-retailing’ has forecast that mouse-clicking Brits will shell out £26bn online in the UK in 2006, as online shopping goes stratospheric.
According to IMRG’s figures, online shopping has grown by 2,600 percent over the last five years, with the £2bn sales notched up in November and December 2005 representing a hefty 50 percent rise the same period in 2004.
Moreover, IMRG predicts that 2006 will see ten percent of all purchases being made online.
The explosive rise in Internet shopping is seen as a result of more consumers having broadband and retailers making better use of the Internet, but the report warned of online retailers still facing challenges.
According to IMRG’s own research, usability, customer retention, and interactive marketing were cited as the biggest concerns by over half of their members, with e-crime and delivery fulfilment seen as high-priority issues by around a third.
IMRG
Why-aye Big Spender!
Elsewhere, web testing firm SciVisum’s recent research on regional e-commerce spending found that consumers in the north east of the UK spent the most online, and were also the most likely to fork out for high-value goods.
The survey found that a third of consumers in the NE spent between £50 and £100 per month and had no qualms about dishing out sums as large as £5,000 for a single online purchase.
Compare that to stingy shoppers in the south who said that they’d spend no more than £50 per month online, and wouldn’t dream of shelling out sums as high as £5,000.
Not surprisingly, the most popular online purchases were books and CDs, purchased by three quarters of shoppers.
Around fifty per cent of shoppers said they would buy holidays and electrical goods online, while a quarter do their grocery shopping and finances online.
SciVisum
10 May, 2006