After filing our complaint a few days, ago, we finally received a response from T- Mobile.
Feedback from other readers here and web reports already had our expectations running low, and they did indeed confirm that as loyal customers of 10 years standing, we could expect no discount at all on an upgrade to the G1 phone.
Worse than that, they insisted that our decade’s worth of loyalty would be rewarded with an additional charge of £305, while a brand new customer could pick up the same phone – on exactly the same contract – for absolutely nothing. How crazy is that?
The T-Mobile rep we spoke to certainly seemed to empathise with our position: reading between the lines he was well fed up having to tell long-paying customers that they’re going to be royally shafted by his company (he actually started the call saying that it ‘wasn’t a call he’d been looking forward to making’).
Continue reading T-Mobile’s Stupid, Stupid Upgrading Policy (pt. 2)