BT Home Hub Examined

BT Home Hub ExaminedTo date, most ADSL equipment that BT has put out has been pretty …. functional … or put another way, ugly. Their ethernet routers have been transposed from office equipment, and their USB kit, the Frog as it was known … well don’t get us started on that*.

This has all changed with their latest packaging of broadband. Released alongside this, the newly-announced BT WiFi Home Hub has been designed to seduce people into pulling their router out from it previous position in the study or under the stairs, and putting it in to their living space.

Why would they care about that? Well it’s important for the success of products like BT Vision, their autumn-release IPTV service, as the connection between the Home Hub and the BT Vision box currently has to be wired ethernet. Given most people don’t have their house cabled for ethernet, the Home Hub has to be located close to the main TV in the house, normally in the lounge. It also doesn’t hurt to have their new wireless-DECT VoIP phone handsets sitting in the main room in the house either.

It’s a looker
BT Home Hub ExaminedBT have clearly had the industrial designers on the case and what they’ve turned out is a bit of a looker.

Being white, you can’t but fail to be reminded of Apple (being that they own the colour white). It’s like a cross between a small, white, upstanding PS2 and an iPod, but lacking the curves of the iPod.

The BT VoIP handset, or BT Broadband Talk handset as they call it (sssh, don’t mentioned VoIP), sits in an integrated docking unit that is slots in the front of the base of the Home Hub.

BT Home Hub ExaminedWhat can you connect to it?
Apart from the 802.11G/B wireless connectivity, there’s six physical connectors tucked away at the back of the Home Hub.

There’s the connector that runs between the phone line and the box, a slot for you POTS phone, two ethernet connectors (one of these will be used for BT Vision) and two USB connectors.

One of these USB ports is intended for computers that don’t have ethernet ports on them (are there any of these still in circulation?) and the other is for an as-yet unannounced use.

One trick I feel they’ve missed is using the Hub as a print server, but discussing this with BT’s, they suggest that this is something that could be introduced later, via a software update.

Disco lights may drive you mad
BT Home Hub ExaminedThe only issue we raised after spending a brief time with it was the usage indicator lights that sit at the top of the unit, which flicker whenever data passes through the box. Sadly, as yet, these can’t be turned off.

We’d imagine that while having these beauties flickering away may be a novelty initially, but long term, people are going to find it _really_ annoying, as they catch them out of the corner of their eye. Expect either the addition of some masking tape over them or a software update giving the option to kill them.

Over broadband software updates
Keeping equipment up to date is a expensive and risky business, especially if you need to get the customer involved.

Like their video phone handsets, the Home Hub can be updated remotely by BT over the broadband connection. This gives them a chance to provide new features in the future, or to fix an problems that they might find, without having to bother the subscriber.

Do you need a Home Hub?
If you want to carry on using the Internet as you have previously, then the short answer is no, _but_ if you want to use any of the new BT services like BT Vision or BT Homesafe, their home security system (more on this soon), then yes.

For BT Vision to work, the STB that comes with it has to be able to control the flow of data over the broadband connection, because frankly, getting TV to run over a 2Mb DSL connection is asking a lot of it. If little Johnny is sitting in the bedroom downloading goodness knows what, he’s going to have to have his connection throttled, which Dad is watching the Football on Saturday night.

* Thank the gods of USB that BT have finally dumped the USB-connected Frog that used to ship in previous version of their broadband offering. We found this an odious move purposely designed to limit the number of computers that connect to one. In our book, this was detrimental to the wider adoption of broadband in the UK.

BT Include OpenZone WiFi Minutes with Broadband Package Shakeup

BT Include OpenZone WiFi Minutes with Broadband Package ShakeupBT have released a shake up of their home broadband offering.

As well as reducing the number of options available, they’re also boosting the packages to try and both get people to switch to them, as well as attempting to induce their current subscribers not to switch away.

Mirroring their phone call plans, BT have gone for the Option 1, 2 & 3.

250 minutes of BT OpenZone WiFi
Most of the offering isn’t that different – OK, they’re bundling Norton Antivirus and firewall – the big innovation is the inclusion of 250 minutes of BT OpenZone WiFi.

BT have done a clever thing here in providing WiFi minutes. People will come to realise that they can use WiFi when out and about … near a BT roaming point only of course.

This is of course only averaging 8 minutes a day – and we all know how quickly time on the Internet can disappear.

Once they get used to that behaviour, people will start to run out of the 250 minutes that are available over the month – and start to pay BT for extra minutes.

This is a very clear indication that the convergence of network access is now well underway.

Free VoIP calls to UK Landlines
All of the packages provide free evening and weekend calls to UK landline, and until Jan 07, free video calls. International calls are not discounted – at all, which we thought a bit shocking.

This is not just calls using the PC softphone, but using the new Hi Def phone handset. We’ll cover this in more detail soon.

As well as the Hi Def phones and BT softphone, calls can be made to other BT VoIP handsets, like the now available BT Broadband Talk Videophone 1000 and soon to be available 1000 video phones.

We specifically asked about linking to other VoIP services. With no shock, we heard that this wasn’t going to be supported ‘at launch’, and we suspect ever. Locking people in to the BT handsets will be a way to attempt to increase their subscribers, with BT subscribers encouraging their family and friends into having a compatible, ie BT handset.

Equipment
In an effort to try and get you to step up to the highest subscription, BT are using an increasing amount of equipment to induce you to be tempted every increasing monthly fees. They’re leveraging their ability to buy huge amounts of equipment and the discounts that brings to them.

The entry-level Option 1 customers will be provided, free of charge, with a BT Wired router; Option 2 brings the white BT Home Hub; Option 3 includes the Home Hub and VoIP/DECT handset, that they label the Hi-Def handset.

BT Include OpenZone WiFi Minutes with Broadband Package ShakeupIf you persist in opting for Option 1, you’re able to purchase the Home Hub at the additional cost of £30 – £25 if done online.

Costs
There’s a promotional offer on each of the packages of a reduced cost for the first six months of subscription.

Option 1 – £9.95 for six months, then £17.99/month
Option 2 – £14.99, then £22.99/month
Option 3 – £22.99, then £26.99/month

Learning a trick or two from the mobile business, contract length for the entry Option 1 is 18 months. The others are a more expected 12. Do you get the impression that they really don’t want you to go for the Option 1?

Options 2 & 3 are pretty much the same, except for the amount of data that can be downloaded by the subscriber – option 2 give 6Gb usage per month, Option 3 a more generous 40Gb. It’s unclear if BT Vision is used if this will be included in the usage.

Nokia Trials Mobile TV With TeliaSonera Sweden

Nokia Trials Mobile TV With TeliaSonera SwedenNokia has announced a partnership with TeliaSonera Sweden to trial a complete DVB-H system, using Nokia’s Nordic know-how, their Mobile Broadcast System 3.0 and Nokia N92 mobile TV devices.

Currently being wired up by teams of studious, white-coated boffins at the Nokia facility in Kista, Stockholm, the system will be hosted and managed by the Nokia team and will allow TeliaSonera Sweden to serve up a veritable feast of mobile television.

The test system is set to debut over Gothenburg and Stockholm from early August until the end of the year.

Nokia Trials Mobile TV With TeliaSonera Sweden“Nokia is very pleased to be working so closely with TeliaSonera Sweden in this new area of DVB-H based mobile TV. We believe strongly in the capability of this technology as well as in the mobile TV service, and we are looking forward to verify the full potential of mobile TV together with TeliaSonera Sweden,” purred Jan Lindgren, Vice President, Networks, Nokia.

Anders Bruse, Senior VP, Products and Services at TeliaSonera, joined in the PR love-in, adding that the DVB-H technology trial should “give them a better understanding of their customers’ expectations.”

Nokia Trials Mobile TV With TeliaSonera SwedenAbout the technology
DVB-H lets punters on the move download high quality terrestrial digital broadcasts on their mobiles, and also offers tempting business opportunities for mobile service providers, content and broadcast companies, infrastructure and handset manufacturers.

Feedback from several mobile TV pilots has proved promising, with a trial last year in Oxford, England finding that 83% of the pilot participants were chuffed with the service provided.

Nokia

HowTo: Stop BBC World Cup Football

HowTo: Stop BBC World Cup FootballAuntie Beeb has been very nice and decided to make all of the World Cup matches it broadcasts simultaneously available through the wonderful Interweb thang.

This sounds like good news, as companies no longer have to worry about employees calling in sick or mysteriously disappearing for meetings (in the pub). Everyone can watch the matches on their PC’s while pretending to do some work.

All sounds too good to be true, morale is high, productivity goes up and everyone is happy.

Well, unfortunately not everyone is happy.

Bandwidth, bandwidth and more bandwidth
Unless the company has a special arrangement with the BBC (or another provider of streaming services) each PC that views a live stream is sucking the bandwidth out of the company’s shared Internet connection. For a large company with lots of employees, that can add up to a lot of bandwidth, so much bandwidth, that other services may just stop working (like email).

HowTo: Stop BBC World Cup FootballMany companies will be using broadband, which is mainly ADSL (Asymmetric Digital Subscriber Line), meaning more bandwidth down to the company than from the company to their ISP. Great for streaming, but without clever equipment, those streams will even stop upstream traffic working properly. It’s entirely feasible that all the companies bandwidth will be hogged by employees streaming.

Morale high, but for those that do want to do some work, or maybe even telework, forget it – all the bandwidth’s gone.

Licensing – How they’ll track you down
Even though you’re getting the match over the Internet, it still originates from a broadcast signal, meaning you need a TV license to receive that broadcast. More precisely, the company that the PC is situated in needs a TV license from the TVLA (TV Licensing Authority).

The TVLA can find out who is accessing BBC content with relative ease. How does it work?

The BBC already knows which ISPs use which IP ranges (there’s more to it, but it gets very techie), as ISPs have to sign a contract to be able to get BBC broadband content in the first place – to ensure content doesn’t leak out of the UK being one of the main reasons.

The TVLA can just go to the BBC, request the IP addresses watching the streams, link these back to the ISP and even the ISP’s customer – especially if they’re a business.

Be aware that they can do a lot of this without even having to go to the trouble of getting a court order for the ISP to release the customer details, as if a customer is using real IP address space it’s likely there’s a RIPE registration for them.

The final piece in the Jigsaw? The TVLA just checks to see if the company has a license. If not, bingo, a £1,000 fine.

The need for a license also covers TV tuner cards and dongles that plug into PCs.

Are there any exceptions?
There is a get-out, but it’s quite specific. If the employee happens to be watching the footie on a laptop and it isn’t plugged in (i.e. working on batteries) AND the laptop owner has a valid TV license at home – it’s then covered under the laptop owners home license.

How to Block access to the World Cup
If a company doesn’t want to risk a fine, they should probably have a clear internal policy about what employees can do (or can’t do).

They can be draconian and block access to the streaming servers completely and Auntie Beeb has nicely provided a list of the URLs to block.

http://www.bbc.co.uk/newsa/n5ctrl/sport/live/bb/rm/video/ukonly/sol_now6a_bb.ram
http://www.bbc.co.uk/newsa/n5ctrl/sport/live/bb/wm/video/ukonly/sol_now6a_bb.asx
http://www.bbc.co.uk/newsa/n5ctrl/sport/live/bb/rm/video/ukonly/sol_now6a_bb350k.ram
http://www.bbc.co.uk/newsa/n5ctrl/sport/live/bb/wm/video/ukonly/sol_now6a_bb350k.asx
http://www.bbc.co.uk/newsa/n5ctrl/sport/live/bb/rm/video/ukonly/sol_now7a_bb.ram
http://www.bbc.co.uk/newsa/n5ctrl/sport/live/bb/wm/video/ukonly/sol_now7a_bb.asx
http://www.bbc.co.uk/newsa/n5ctrl/sport/live/bb/rm/video/ukonly/sol_now7a_bb350k.ram
http://www.bbc.co.uk/newsa/n5ctrl/sport/live/bb/wm/video/ukonly/sol_now7a_bb350k.asx
http://www.bbc.co.uk/newsa/n5ctrl/sport/live/bb/rm/video/ukonly/sol_now8a_bb.ram
http://www.bbc.co.uk/newsa/n5ctrl/sport/live/bb/wm/video/ukonly/sol_now8a_bb.asx
http://www.bbc.co.uk/newsa/n5ctrl/sport/live/bb/rm/video/ukonly/sol_now8a_bb350k.ram
http://www.bbc.co.uk/newsa/n5ctrl/sport/live/bb/wm/video/ukonly/sol_now8a_bb350k.asx
http://www.bbc.co.uk/newsa/n5ctrl/sport/live/bb/rm/video/ukonly/sol_now9a_bb.ram
http://www.bbc.co.uk/newsa/n5ctrl/sport/live/bb/wm/video/ukonly/sol_now9a_bb.asx
http://www.bbc.co.uk/newsa/n5ctrl/sport/live/bb/rm/video/ukonly/sol_now9a_bb350k.ram
http://www.bbc.co.uk/newsa/n5ctrl/sport/live/bb/wm/video/ukonly/sol_now9a_bb350k.asx

Hope you enjoy your World Cup free days. It’s highly unlikely that everyone in the company will feel the same though.

BBC World Cup Website Woos Football Fans

BBC World Cup Website Woos Football FansAccording to Internet research firm Nielsen/NetRatings, the BBC Sport Website is the most popular online source for World Cup news in the UK, with over 1.3 million footie fans visiting the site in the first week of the tournament.

With more than half of all footie fans choosing to visit the BBC Website, there must be glum faces at Sky Sports, whose online World Cup offering attracted four time less traffic than the Beeb.

Not surprisingly, there was a spike in traffic on Sunday, as surfers followed England’s half-arsed win over Paraguay online, with a similar peak the week before as troubled England fans tuned in to find out about Wayne Rooney’s final metatarsal injury scan.

“Traffic during the week peaked the day after the first game with over 1.1 million sports fans going online,” said Alex Burmaster, European Internet analyst at Nielsen/NetRatings.

BBC World Cup Website Woos Football Fans“The large audience figures for the weekend shows the major advantages the Internet has in on-demand content,” he added.

The BBC Sport Website includes new features to keep punters coming back for more, with player ratings and virtual replays accompanying the live streaming video of every match shown on their TV network.

Ben Gallop, editor of BBC Sport Interactive cranked his chuffed-o-meter up to ’11’ and enthused, “We’re delighted with the audience figures we’ve seen for the first few days of the World Cup.”

Goal! And crash goes the server!
Some office bosses may not share his joy though, as we predicted the BBC’s decision to show England matches online could see WANs and LANs collapsing in a heap under the strain as office staff tune into the footie.

BBC World Cup Website Woos Football FansMike Hemes, country manager for UK and Ireland at Packeteer, reckons that the bandwidth-busting footie action could cause big problems for IT managers, commenting: “It is likely that millions of workers will log on to watch matches due to faster Internet connections at work than at home …this will generate a huge surge in network traffic, eating into the bandwidth available to run business-critical applications effectively.”

Licence fee warning
Elsewhere, the BBC has warned firms who let staff watch the World Cup on their office networks that they could be hit with a hefty £1,000 fine if they do not hold a TV licence.

BBC World Cup Website Woos Football FansLegally, a TV licence is required for any device that is “installed or used” for receiving television broadcasts, so that a networked PC used for streaming games needs a licence as well as the gogglebox at home.

“It doesn’t matter how you’re watching, if you are watching a live match you will need a licence,” insisted a finger wagging TV Licensing spokesperson.

Hinting at dark, omnipotent powers, the spokesperson added: “We know exactly which unlicensed business premises to target.”

BBC World Cup

TalkTalk ‘Free’ Broadband Hits Problems

TalkTalk 'Free' Broadband Hits ProblemsThere’s been some deep rumblings of discontent from tens of thousands of customers trying to sign up to Carphone Warehouse’s offer of “free” broadband.

It seems that the Talk Talk calls/broadband package has been the victim of its own popularity with a slipping launch date and Carphone Warehouse CEO Charles Dunstone admitting that callers faced delays in getting through to the company’s call centres.

TalkTalk 'Free' Broadband Hits ProblemsThe TalkTalk offer gives punters unlimited landline telephone calls and broadband access for £20 per month, with a one-off £29.99 connection fee.

Carphone Warehouse had announced customers could sign up immediately to the service, which would be made available to “nearly 70 per cent of the UK population.”

Despite a promised connection date at the start of July, new customers applying for the offer have been told that they can forget all about their freebie surfing until August at the earliest.

TalkTalk 'Free' Broadband Hits ProblemsThe Independent has reported that chatrooms have been “inundated” with punters venting their frustration over their attempts to sign up to the service, with the TalkTalk website offering a rueful apology on their website:

“Your free broadband might take a little longer to go live than we would like. There is huge demand for this amazing offer and there are lots of local difficulties to deal with, so even with our engineers going full tilt, there’ll be some customers we can’t connect immediately”

TalkTalk

BBC World Cup Online Via Broadband

BBC World Cup Online Via BroadbandThe BBC Sport Website will be carrying all of the World Cup 2006 football matches – Live. It will be only open to UK broadband users (or non-UK clever clogs who can set up a proxy or two).

Not content to having such a major, big ticket event being carried online, broadband uses will have the advantage of being able to listen to live commentary from Radio Five Live, while reading the kick-by-kick accounts in text.

BBC World Cup Online Via BroadbandPanic in the network departments of companies around the UK will be settling in tomorrow morning as they realise quite how many of the employees will be sneaking a watch of the matches while at work. We suspect that bosses will be sanctioning, or possibly even buying TV for the staff to watch, rather than have their networks melt around them.

BBC World Cup Online Via BroadbandThe BBC are keen to point out that this won’t be the first time they’ve shown football or even sports events online. The final of the Club World Championship between Liverpool and Sao Paulo was shown in 2005, as was the Athens 2004 Olympics. They also plan to stream Wimbledon for the first time this year.

While this is clearly a major headline grabber, we do wonder how many people will be actually be watching the games on their computer. What is more certain is that not many will be using it as their major TV source (except us of course). It’s more likely that they’d just run it alongside their TV.

The BBC isn’t having it all their own way. We know of several National newspapers and some local papers that will be sending journalists out to the World Cup to file video reports. This World Cup will be the most tech’d up so far.

BBC Worldcup

CNN VoD On Homechoice In UK

CNN VoD On Homechoice in UKHomechoice have just done a Video on Demand (VoD) deal with CNN to carry their content. It’s the first VoD deal that CNN International have done, meaning the first outside the US.

CNN’s popular feature programmes, Quest, Living Golf, CNN Business Traveller, Global Office and Art of Life, as well as CNN documentaries, will be available on the service, with new episodes added regularly.

CNN VoD On Homechoice in UKCNN, like many other content creators are starting to ramp up their alternative channels for output, thinking beyond the POTV (Plain Old TeleVision). Last week they announced a deal with Telewest to deliver an interactive text-based version of the CNN news service.

We love Homechoice, they’re triers and they’re dogged with it too. They’ve been plugging away since well before people understood that TV could come via any other means than through the air. They’re been really ramping up their content selection since their new team came on board – like their recently announced super-niche African Movie Channel.

Homechoice
CNN Pipeline

Telewest Get ASA Dodgy Advert Slapdown

Telewest Get ASA Dodgy Advert SlapdownBroadband giants Telewest have had to bend over and feel the sharp swish of the Advertising Standards Agency’s corrective ruler on their ample rumps after their broadband radio advert was deemed ‘misleading.’

The advert seemed straightforward enough:

“… getting broadband couldn’t be easier. Telewest even install it for you. Get unlimited broadband and you can also have digital TV and a phone line, all three for £30 a month. If you live in a Telewest area and you want all three for £30 a month for a year call xxxx or go to Telewest.co.uk. Available to customers taking new services. Minimum term contract and conditions apply.”

Telewest Get ASA Dodgy Advert SlapdownA Telewest customer – clearly already living in a Telewest area – liked the sound of the deal so much they rang up to sign on, only to find that they were clearly in the wrong sort of ‘Telewest area.’

When the customer was told that the full range of Telewest products was not in fact available, a stroppy mail was despatched to ASA who made short thrift of Telewest’s insistence that their “Conditions apply” caveat covered their ass.

With Telewest admitting that they were unable to offer digital services to 100% of their customers as 3.7% were situated in non-digital areas, the bendy ruler of the ASA was administered with relish as the complaint was upheld.

Telewest Get ASA Dodgy Advert SlapdownThe ASA concluded, “We considered this important restriction should have been explained in the ad and that “Conditions apply” had not been adequate to cover such a significant condition to the offer. The ad breached CAP (Broadcast) Radio Advertising Standards Code section 2, rule 3.”

ASA

UKTV Sports Live Broadband Euroleague Basketball First

UKTV Sports have announced that they will be premiering Euroleague Basketball live on Broadband, rather than their more normal means, on the goggle box (TV).

PremierTV, a sports rights agency, are working with UKTV to provide clearance of the content and are providing the technical aspects of the delivery. They have built a broadband subscription site, UKTVSlam.tv, and plan to deliver live streaming of two key Euroleague Basketball games each week.

We spoke to Martin Henlan, Sports development manager at UKTV Sports to dig a bit deeper into the story.

Henlan raised a very valid point. Currently there’s no research available for how, or even if, people will consume niche sports over broadband in the UK. If UKTV were to commission a study it would cost them considerably more money than them just getting down and carrying out the trial themselves. We love this let’s-just-do-it approach, but suspect media consultancies all over the world will be meeting is little huddles trying to figure out how they can counter this plain common-sense.

Interestingly, and quite against normal conventions, UKTV will be using the TV shows to promote the broadband, pay-for content. Henlan said they were “looking to build a community and a service, where we can learn valuable lessons, with the potential to take this knowledge to coverage of other sports.”

We find the pricing slightly confusing – either a one-off annual payment, £39.99 (E57, $70) ; annual direct debit payment, £34.99; or a monthly direct debit payment, £3.99.

In our book, at those prices you’ve got to be a pretty devoted basketball fan (and it’s claimed that there are over a million in the UK), to be happy to pay £35 and up to. For the cash they will see only two basketball games a week, delivered as it will be for most of the viewers, to a PC. Clearly the whole offering becomes more attractive if you have your home media centre attached in your cinema room – but the number who currently have this is an insignificant number.

PremierTV will also provide the video-on-demand technology for basketball fans to access video highlights of every other Euroleague Basketball match played each week, as well as Euroleague Basketball news and features.

Due to content licensing deals, the content will be geo-blocked – in an effort to try and ensure the content is not seen outside the UK and Eire.

This coming Friday there will be free access to the the live game, so what are you waiting for? Give it a go.

UKTVSlam.tv
UKTV Sports