PICNIC06 Review: A Very Biased Report (Pt 2/2)

Following on from Daniel’s opening piece on Picnic06 on Monday, we conclude today.

PICNIC06 Review: A Very Biased ReportI was really looking forward to John Thackara’s talk entitled “Global issues demand creative leadership” but it was skipped and he went pretty much straight into chairing the “The creative business leaders debate”. He did mention that he’s usually the one to ask “why” are we doing all this [technology innovation], asking what will it be used for and is that so good anyway? But then he ignored those questions completely and followed a more boring corporate line.

Overall, there did seem to be a lack of social comment. There was much more focus on ‘business needs to get investment and customers’ rather than benefits to society – call me old fashioned but we need to ask more ‘why’ and ‘what for’ questions.

Yet again there seemed to be an inverse relationship between the size of the company and the content of the presentation. MTV, Google, World Directories failed to inspire beyond a little spark here or there. Too much reliance on videos within a presentation didn’t help. And, of course, they can’t tell us anything new as they’d blow their competitive advantage.

PICNIC06 Review: A Very Biased ReportTo be fair I didn’t see all the keynotes nor attend all the workshops. It was simply not possible. It was a very full programme. I was a bit of a conference butterfly, catching a bit here and there, putting my oar in when I could and, of course, couldn’t pass up that free massage.

The production was slick and impressive. But more could have been done to inspire and challenge us; more focus and discussion on issues and less corporate plugs. Perhaps the real benefit of this event was the networking, which there was plenty of. This was an ambitious event and I’d say that, on the whole, the team at Cross Media Week pulled it off.

Incidentally, I found my accommodation (a room in a shared flat 5 minutes cycle from PICNIC) on craigslist – so it works for something. A bicycle came with the deal. Cycling around Amsterdam is always fun. Everything is so close. And sitting outside, by a canal, having a quality meal, one may ask what else is there to life?

Picnic06
Kendra

Unlimited Learning Report: Video Games In Learning Released

Unlimited Learning Report: Video Games In Learning ReleasedA new report examining the role computer and video games can play in education was released today by ELSPA (the Entertainment and Leisure Software Publishers Association), in association with the UK Department for Education and Skills’.

Entitled ‘Unlimited Learning: The role of computer and video games in the learning landscape’ it uses a number of exclusive case studies on the benefits of games when used in learning. An example is a college in Nottinghamshire who results appear to be near unbelievable. They’ve seen key skills increase to a 94% success rate, compared to the national benchmark of 22%. They attribute much of this to incorporating the commercial game ‘Neverwinter Nights’ into its teaching plan.

Lord Puttnam of Queensgate CBE summarised, all be it at length, the major points, highlighting the strengths of the method, “Increasingly video games are being recognised as a powerful tool for learning. Yes of course they are entertaining and a lot of fun, but they’ve also the ability to inspire and motivate. They hold out the tantalising prospect of personalised, responsive and thoroughly enjoyable learning experiences, irrespective of age, or ability. They can promote ideas, they can stimulate conversation, challenge thinking and, critically for the future of our highly skills-dependent economy, they can encourage problem solving.”

Unlimited Learning Report: Video Games In Learning ReleasedSome will find it surprising that it’s not just young joystick twitchers that are benefiting from learning through games. E-learning expert, Professor Stephen Heppell, who has been studying this area for years explained, “The curious thing is that we’re seeing people playing games and challenging themselves with their computers right across the age range, literally womb to tomb. (We take our hat off to him for being the first person to use the ‘Womb to Tomb’ phrase, which, from this point forward, we will never tire of using.)

Of course there will be many cries of education being dumbed down, but I clearly remember chatting to friends at school about how much easier it would be if what we needed to learn could be set to music – given that we knew the lyric of every song that we liked.

Report: ‘Unlimited Learning: The role of computer and video games in the learning landscape’(PDF)

TalkTalk Admits To Free Broadband Cock Up

TalkTalk Admits To Free Broadband Cock UpWith its bottom spanked raw by a damning expose on the BBC’s Watchdog programme, beleaguered TalkTalk boss Charles Dunstone has admitted that they screwed up the launch of their free broadband service.

As we reported in June this year, the company – owned by the Carphone Warehouse – was experiencing problems keeping up with demand for their ‘free’ broadband offer which gave punters unlimited landline telephone calls and broadband access for £20 per month (plus a one-off £29.99 connection fee.)

After the launch of the service in April, more than half a million people signed up, but thousands failed to get connected and were forced to endure interminably lengthy waits on pay-per-minute helplines.

Speaking to the BBC’s Watchdog programme, Dunstone admitted the company bungled the launch, saying that the company had been overwhelmed by the number of people signing up, with their call centre staff unable to deal with customer demand.

“I got it wrong. I didn’t realise that free broadband was going to have the effect on people it has,” he whimpered.

Charles feels your pain
Clearly displaying a penchant for understatement, Dunstone commented in his blog: “We have had our fair share of negative publicity of late, and I more than anyone know how frustrating it has been trying to get through to us if you had a problem.”

We somehow doubt that he knows how frustrated Vie Marshall, from London was with his company.

The Watchdog site reports that after signing up in May 2006, Talk Talk completely failed to connect her to the Internet, even managing to lose her details three times.

TalkTalk Admits To Free Broadband Cock UpShe soon learnt all about how useless their call centre was too, on one occasion spending 56 minutes 40 seconds waiting on the line.

Donald Beal, was so fed up with TalkTalk’s crap customer service that he cancelled his contract after seven weeks, only to find that the company continued to bill him for a further two months – even though they’d already acknowledged his cancellation request.

They then went on to ignore his letters, emails and phone calls before referring his account to debt collectors.

TalkTalk broadband is, err, a “beautiful child”
After admitting that it had been a “bruising experience for everyone at Carphone Warehouse”, the relentlessly upbeat Dunstone chirped on, “as things start to improve, I hope people will appreciate that what we did was for the best for all consumers, and whilst giving birth to free broadband was painful, it is now turning out to be a beautiful child.”

He added that the company has now hired more staff and that by Christmas, anyone calling a TalkTalk call centre will get to speak to a living, breathing human, not a robotic automaton. Too kind, Charles!

Even with the extra call staff, TalkTalk has said that it can still take anything up to a month for the broadband connection to be turned on after the telephone ‘go-live’ date.

TalkTalk (don’t all rush now!) Dunstone’s blog

Dyson Airblade: Feels Like The Future

Dyson Airblade: Feels Like The FutureDyson have this morning launched a new product, the Dyson Airblade, a replacement for tired old hand dryers.

You know the problem. You go to the toilet, wash your hand then you met with the air blowing hand dryer. You stand there for what seems like ages, rubbing your hands together in the vain hope that they are drying. Getting frustrated with it, you walk away and run your hands on your trousers in frustration, reminiscing about the days when towels used to inhabit bathrooms.

The clever sticks at Dyson were working on an unnamed product using what they term ‘Air blades’ – air shot out at 400MPH through a 0.3mm gap, when one of the engineers noticed that they were pretty effective at drying the water from his hands. The genesis of the product had occurred.

Dyson Airblade: Feels Like The Future

To use the Airblade dryer you place your hands in at waist height, the airblades switch on, and you slowly draw your hands out, up towards you. Do it slowly enough – Dyson claim 10 seconds for the process.

What’s it like to use?
Having used it, I was pretty impressed. It actually felt like ‘the future’. We’ve all seen the films where people walk in to the air shower and are clean and dry within 30 seconds – well think of that on a small scale.

There’s no discomfort, and because the air passes through filters before it gets to your hands and no germs. This anti-germ theme is extended to all of the external surfaces which have an anti-microbial coating.

The water removed is drained to the bottom, through an iodine chamber to purify it, finally dropping on to a piezo element which vibrates like billy-o and turns the water into vapor.

Dyson Airblade: Feels Like The Future

Dyson are betting large on this one having committed £10m to the 2.5 years of development.

A success for Dyson?
This is a smart move by Dyson and their first step into ‘trade’ appliances. Every public toilet in the world has a hand-dryer of some sort. Products like this provide a great, steady source of income – possibly for a very long time.

Beyond public toilets, there’s a huge potential for sales to hospital, where UK residents will know, there’s considerable concern about the spread of germs.

Dyson Airblade: Feels Like The Future

Trials have been running in motorway service stations, hospitals and other locations for a number of months, but not under the Dyson name – they invented Kai-Don Airstrip to throw off the competition.

The competing products are considerably cheaper, but Dyson claim that due to low energy usage their Airblade will pay for itself in a year.

If you are fed up with washing the towels at home, you’ll be able to buy on from mid-November for £549 and sample the feel of the future.

Dyson

PICNIC06 Review: A Very Biased Report

PICNIC06 Review: A Very Biased ReportSo, there I was at the first ever PICNIC – a cross media conference taking place in Amsterdam last week…

Highlights included John Underkoffler, Minority Report advisor, demonstrating his gestural interface technology. You had to be there to appreciate it…

Craig(slist) Newmark came across as really caring about his users and not wanting to sell out. He answers customer service emails and takes down unwanted content. He’s more interested in making his website run faster than Web 2 point doh!…

Marc Canter told us about OpenID – an open standard that will enable Net users to have one login account for all the websites that use OpenID. Cool! He also vigorously pushed his new, open source, Digital Lifestyle Aggregator software. He’s a performer.

PICNIC06 Review: A Very Biased ReportIn a break, Marc and I talked around my (Kendra like) pet subjects of ‘service clouds’ and ‘user-centric computing’. If you can have an open API for IDs then why not have one for dating or addresses or photos or anything? Hence we see more ‘mashups’ using these open APIs. Doesn’t it seem that many websites will end up being portals to these ‘service clouds’?

The ‘Web 2.0’ travel session promised much but was really a ‘let’s save the posterior of KLM’, the sponsor (ahem). If we add a blog, wiki, forum or whatever Web 2.0 thingy to our site, will you buy more tickets from us? I proposed that people just wanted the best deal and are using price comparison websites to find them and, oh, that brands were dead. I think that last part was the hardest bit for the panel to swallow – the Dutch are very loyal to their national airline.

Tune in for PICNIC06 Review: concluding part on Friday.

Picnic06
Kendra

Tesco Launches Range Of Cheapo Own-Brand Software

Tesco Launches Range Of Cheapo Own-Brand SoftwareThe all-conquering uber-supermarket chain Tesco has announced plans to take on Microsoft with the launch of its own-brand software.

The company, started by East End market boy Jack Cohen in 1919, is aiming to offer a range of cut-price software titles which directly competes with Microsoft products.

The titles – all retailing for less than twenty quid – will include an office suite, a personal finance program, two security/anti-virus products, CD/DVD burners and a photo editing product.

The announcement follows Tesco’s decision to sell computer hardware earlier this year, and the company’s own-branded software will start appearing in more than 100 of their stores from this month, with full UK coverage expected over the coming year.

Happy shoppers getting confused between opening a program and opening a can of beans can access a support website, TescoSoftware.com, which will also offer the software for sale.

Tesco buyer Daniel Cook said: “With more people working from home, and schools encouraging greater use of IT, the demand for home computing equipment is bigger than ever.”

Tesco Launches Range Of Cheapo Own-Brand Software“When it comes to software, there is little choice and prices are high. Our new range of software changes this, bringing choice and value to a market that has offered little of either,” he added.

The software comes from a Cambridge company called Formjet, with the range being centred around their well-regarded Ability Office suite.

Of course, many home users will already have equivalent Microsoft products, like Word, installed on their computers, so we suspect that Tesco is looking to score a hit with its Internet security products.

Meanwhile, the company is expected to announce tomorrow that it has raked in half-yearly profits totalling more than £1 billion for the first time.

Fact! Tesco’s name comes from the first two letters of the founder’s surname (CO) and the initials of a business colleague (TES).

TescoSoftware

UK Internet Gambling Firms Hit By US Online Betting Ban

UK Internet Gambling Firms Hit By US Online Betting BanMillions of game-toughened poker faces are showing signs of impending blubbering as the US Congress unexpectedly passed anti-online gambling laws last week.

Moreover, the new laws are set to hit Britain’s Internet gambling companies hard, with many of the US big players being based in the UK.

Shares of internet gambling sites like PartyGaming, Sportingbet and 888 plummeted as the new legislation made it unlawful for credit-card companies to collect payments for transactions with online-gaming sites.

The laws – contained in The Safe Port Act – are now just a George W. Bush signature away, with the President expected to put pen to paper within the next two weeks.

UK Internet Gambling Firms Hit By US Online Betting BanThe new laws will wipe out US revenue for London-based online-gaming companies, with PartyGaming saying that they’d suspend business with US residents as soon as the law takes effect.

For PartyGaming it’s a calamitous blow. With more than half of the company’s revenue coming from US residents, share prices plummeted by 60 per cent, while 888Holdings – who enjoy a similar percentage of US revenue – saw its share price crash 45 per cent.

In a Stock Market announcement, the company said:

UK Internet Gambling Firms Hit By US Online Betting Ban“After taking extensive legal advice, the Board of PartyGaming Plc has concluded that the new legislation, if signed into law, will make it practically impossible to provide US residents with access to its real money poker and other real money gaming sites. As a result of this development, the Board of PartyGaming has determined that if the President signs the Act into law, the Company will suspend all real money gaming business with US residents, and such suspension will continue indefinitely, subject to clarification of the interpretation and enforcement of US law and the impact on financial institutions of this and other related legislation.”

888 Holdings has already suspended its US operations, commenting that, “the board will continue to seek clarification of the overall US legal position to determine whether and to what extent if any resumption of participation by US customers is feasible”.

“At present however no assurance can be given that this will be possible,” they added.

Bizarrely, the anti-gambling legislation has been bundled in with The Safe Port Act, which is all about raising $3.4bn to “make ports safe” from evil terrorists by adding security measures like increased goods containers inspections.

PartyGaming Stock Exchange statement

Coms F1000/F3000: WiFi VoIP Handsets

Coms F1000/F3000: WiFi VoIP HandsetsUK VoIP company, Coms, has just launched two WiFi VoIP handsets in advance of their service which is going live on 9 October.

Coms claim their service will be the first in the UK that let people choose their own phone number from 178 UK geographic area codes.

Don’t forget, all you need to use these handsets is a WiFi connection, either yours, or any open connection. We think these services will be big and eventually seriously dent the income of mobile phone companies, especially roaming minutes when people are abroad.

We’ve had our hands on a few VoIP WiFi phones of late or VoWiFi as we’re referring to them, and have generally found them pretty easy to use – despite them clearly being at the early stage of their development.

Coms F1000/F3000: WiFi VoIP HandsetsWhile we’ve not had our hands on these particular handsets (yet – watch this space), we seen shots of them and had sight of the specs. Both work on 802.11b & g and use SIP which will allow them to work with most IP-PBX kit.

The F1000 is much like other VoWiFi handsets that we’ve seen and a little reminiscent of early-ish mobile phone handsets. Couple of stats on it. Talk time, up to 4 hours, with a 2-3 hours charge time and a standby of 80-100 hours. It’s 11 x 4.5 x 2.2 cm and weighs in at 111g. The cost? RRP £128 ($239, €189).

The upscale F3000 is a first to us, a VoWiFi handset that is a flip phone. Stats: Talk time, up to 3 hours, with a 2.5 hours charge time and a standby of up to 75 hours. Size: 85 x 43 x 22 mm and weight of 90g. RRP £175 ($326, €258).

Differences between the F1000 and F3000 include the F3000 have a 65k colour 1.8″ screen, polyphonic ringtones.

Shared features are

  • Roaming between Wi-Fi access points
  • Up to four stored SSIDs with individual security settings
  • Up to four hours talk time, up to 100-hours standby time
  • Call hold, call waiting, call transfer, call conferencing
  • Call logs – made, answered, missed calls
  • Caller ID
  • Personal address book with auto dial
  • Built in Web server for administration
  • Automated provisioning – up to 256 byte encryption
  • TFTP
  • HTTP

Tune in later for reviews of the handsets and the service.

Coms

Pace Micro Shipping 1st Motorola-based PVR To Comcast

Pace Micro Shipping 1st Motorola-based PVR To ComcastGood news for UK Tech firm Pace Micro as it receives confirmation from number one US cable company, Comcast to ship combined Set Top Box (STB) and PVR.

The dual-tuner SD PVR, known as the Vegas TDC575 in the US market, has been through trials and is now being shipped out to regions (or system as Comcast call them) across the US.

This is the first time that a non-US company has shipped Motorola-based systems in to the US. Pace have been shipping Scientific-Atlanta-based boxes to the US for a while.

Pace Micro Shipping 1st Motorola-based PVR To ComcastComcast is mighty, being the largest provider of cable services in the US, with 23.3 million cable customers, 10 million high-speed Internet customers and 1.6 million voice customers. Their business extends beyond simple cable TV provision, in their own words, they’re “focused on broadband cable, commerce, and content.”

Pace Micro
Pace Vegas TDC575
Comcast

NTL 4 for £40 quad-play announced

NTL 4 for £40 quad-play announcedNTL, UK Cable provider, has announced a quad-play offering for £40.

The ‘4 for £40’ service (with the inevitable Virgin-inspired foreplay joke to come) is the first product of the tie-up between Virgin Mobile and NTL.

As we’ve reported extensively, all of the communication world is bringing out packages that bring together various elements of communication as mobile phone companies get together with fixed-line broadband providers. The additional part with the NTL deal is the Digital TV.

The ‘4 for £40’ package includes:

Broadband

  • Up to 2Mb with no limits on downloads
  • Firewall and anti-virus software included
  • Installed by an expert and modem included

Digital TV

  • Over 30 channels, including Sky One, UKTV Gold, E4, Film4, ITV2 and LIVINGtv
  • On demand access to a huge library of programmes and films – watch what you want, when you want
  • Set-top box included and no need for a dish

Home phone

  • Unlimited weekend calls to any UK landline
  • Highly competitive mobile rates and simple tariffs at other times
  • Standard features including 1471 and 1571 voicemail

Mobile

  • A Virgin Mobile SIM
  • 300 texts and 300 minutes a month, plus free voicemail
  • Access to Virgin Mobile Bites entertainment service
  • One interesting feature is that the broadband offered is unlimited, which is bound to appeal to the tech savvy.

    NTL 4 for £40 quad-play announcedBigging the service up and attempting to create extra excitement for the future, Neil Berkett, chief operating officer of ntl Telewest, enthused: “Quadplay demonstrates the unique power of the cable-Virgin Mobile union and this is just the beginning. Our new package represents unbeatable value while meeting a wide range of consumers’ entertainment and communication needs.

    Current subscribers to NTL won’t be left out in the cold, they’ll be able to take advantage of the new service for an additional £10/month on top of their current packages.

    NTL. (Strangely for such a big launch, the NTL site hasn’t been updated with details of the 4 for £40, at the time of publishing.)