Business

Changes to business digitisation brings

  • John Bunt, And Flame Groups: Legal Pitfalls With Postings

    John Bunt, And Fame Groups - Legal Pitfalls With PostingsWhen you actually talk to John Bunt, it’s me-groups-legal-pitfalls-with-postingshard to imagine him getting so angry about a Usenet group flame session, as to take the other parties to court. But he did. He also took their ISPs to court for carrying their libels.

    The case isn’t settled, yet, but the case against the ISPs was thrown out, on the grounds that ISPs are not “publishers” – a complicated shift in the way the digital age views these things. Time was, when WH Smith refused to carry copies of Private Eye because to carry a publication containing a libel is to be guilty of that libel.

    John Bunt, And Fame Groups - Legal Pitfalls With PostingsThat dates back to a Noble Lord of the 19th century, who won a libel action against a book, causing the publisher to be convicted. Some years later, he found a second hand copy of that book in a second hand book shop, and sued them – and won. This meant that people sued WH Smiths – not because they disliked the bookseller, but because Private Eye was poor, and WH Smith had plenty of money.

    Bunt’s case means that we now know the law, in the UK, on ISPs and libel. It doesn’t mean that the law is simple, or easy to understand! The case of Godfrey vs Demon back in 2000 means that if you are an ISP who knows about a libellous posting, and someone can prove you knew about it, then you have a choice: take it down, and escape legal penalty – or leave it there, and become a publisher.

    John Bunt, And Fame Groups - Legal Pitfalls With PostingsI spent some time chatting to Bunt after the case, and he says that he’s not a vindictive man – which isn’t much surprise, perhaps. But what’s interesting, is that he says he doesn’t think the people he’s suing are, either.

    “When this latest thing started, my friends and I assumed that it was a bunch of kids, winding us up, and getting out of hand,” he said. It seems they aren’t; they are adult, savvy people who seem, somehow, to have spurred each other on to greater and greater excesses. It seems that at least one of them actually became so heated, he refused to accept a legal injunction to stop repeating the alleged libels, and began attacking the Judge who granted the injunction.

    John Bunt, And Fame Groups - Legal Pitfalls With PostingsThis sort of case seems to be on the increase. “Anyone with web access and a quick temper can find themselves facing a lawsuit,” commented Shannon Proudfoot of Ottawa newspaper, Star Phoenix. Apparently, people who are new to the art of publishing – bloggers, to some extent, but newsgroup flamers, more often – don’t realise that there are legal limits to what you can say about someone else in public.

    The problem is that on the Internet, you can flame someone anonymously. What Bunt has shown is that it’s pretty hard to do that if a lawsuit is involved; in those circumstances, your ISP will lift the veil.

  • Verisign Want To Help You Trust The Internet

    Interesting to see Verisgn’s Chief Security Officer, Ken Silva, spreading himself over the news warning of a new type of Denial of Service (DoS) attack.

    The new twist with the DoS attacks? Requests are initially made to a DNS with a faked return address for the DNS to reply to. This false address is the site being attacked, with the effect that the DNS is sending lots of responses to the target-server, bring it down. hence the Service being Denied.

    Why would Verisign be interesting in telling people about this? Well they own Network Solutions, the largest domain register, so clearly they’ve got a vested interest in DNS working well.

    More interestingly, their main business is selling security certificates. These certificates are used to ‘prove’ who you are and are, in turn, verified by VeriSign (See how they came up with the name now?).

    To date, certificates have generally only really been used by sites to provide potential purchasers with a level of confidence in translating with them.

    I think Verisign has a vision far beyond this. I imagine they’re getting very excited about the semantic web, where machines will be forever talking to each other, swapping little nuggets of data. I imagine that when the verisign CxO’s are lying around fantasising about how life could be, a world where everyone of these machine need to have a certificate (one of theirs naturally) would pretty much be the highest state of excitement.

    Look at their spate of purchases towards the end of last year; weblogs.com and moreover and see how this strengthens the argument. They want to be in a position to prove that your blog post is created by you, or that the news source that says it the Digital-Lifestyles is Digital-Lifestyles.info and not some wanna-be imitation. Positioning yourself as an owner of frequently used ping server can only help you.

    So keep your eye on VeriSign, we think they think they’re going to become a large part of your online life.

  • Google – Read, Right? Edit

    Suppose you ran a Web site, and got a little money in advertising. And then suppose someone came along, and said: “I can give you more readers, and extra advertising!” – would you be grateful? Especially if this was genuine, and tested out? Well, Russell Buckley isn’t grateful.

    His moan sounds silly, but effectively, his gripe is that when Google Mobile take pages for his site and configure them for mobile phone surfers, they take out the adverts, and put their own adverts on. And he’s complained to Google about this, and blogged it, and still, they don’t respond.

    He has, nonetheless, a point. His actual argument, when you strip away the egotism of comparing his complaint about Google with the collapse of Kryptonite business, is that Google is actually editing his page, not just formatting it.

    The Kryptonite comparison, summary: inhabitants of the InterWeb Blogland discovered you could steal a bike locked with Kryptonite even if all you had was a ball point pen, and Kryptonite dismissed those quaint Bloglanders as irrelevant. Well, yes; if you sell a product which is shown to be non-functional, you need to deal with the bad press.

    But the comparison viewed in one way is empty. Google is doing nothing of the sort – its product works, and works as described. It adds extra revenue to the Web site owner’s income stream, and it does it by making a sensible call on how to format pages.

    Viewed from another position, you might think that Google should start of listen to the buzz on the blogs (it’s not like they don’t have the tool to find out is it!), in the way that Kryptonite _didn’t_.

    That said, Google is arrogating to itself a decision which you’d normally expect the Web site manager to make: what appears on the Web page. And it really ought to have the consent of the site manager to do that. And if it hasn’t, then it should talk.

    Now, I can see Google’s point. “What is this guy’s problem?” you might say. After all, most adverts on Web pages are there without the explicit consent of the site manager. One-click and other advert providers post adverts “on the fly” and track the individual user. Click on one advert for fast cars, and they’ll probably show you more next time you visit; and they don’t ring up the Web site manager and ask specific permission. They just download the advert. (Eventually. When you’re almost out of patience, and thinking of switching to Firefox and running Adblock. Another story…)

    What Google is doing is even more sensible. They are saying: “This advert is simply too big to run on a mobile phone. It will cost the phone owner real dosh to download, it won’t render properly, the advertiser will be horrified to see how it looks, and it will hide the actual page content which the subscriber wants to see. We’ll hide it, and show a Google Adsense advert instead.”

    And frankly, most of us would say: “Exactly what we want you to do!” – and at the end of the day, the site owner gets a share of the Adsense revenue, from readers who wouldn’t have seen the page otherwise.

    But if Russell told Google he didn’t want them to do that. He’s entitled to do so. And he blogged it when they ignored him. And yes, his blog got some traction – in that other bloggers linked to it – and Google still ignored him.

    I get the impression his bona fides are not altogether clear, here, because someone who ought to know, has said that Russell has (or has had) an association with a rival outfit – Yahoo. It would be good to hear his response to that – but if true, it’s definitely something he should have disclosed. We’re pleased to say that Russell did get in touch, and we thank him for that. He assures us that he has no connections with Yahoo, and therefore has no axe to grind on this one.

    At the end of the day, whatever the rights and wrongs of his approach, and whether he’s exaggerating the influence of his blog and the blogworld, or not, he has a point: Google is being arrogant. It is making decisions which its mobile clients have not asked for, and even, have specifically asked them not to do – and when they complain, it isn’t responding.

    It may be small beer to Google, but it’s exactly this “faceless bureaucracy” which is its Achilles heel. Anybody who deals with the company will tell you that getting a real person to respond, is harder than getting a refund out of City Hall; and that the “don’t be evil” motto appears to be one which Google parses according to its own standards, not necessarily those of the rest of us.

  • The Blog System That’s Eating Blogs

    The Blog System That's Eating BlogsMaking blogging too easy seems to be making it hard. It may be coincidence, but one example of “too easy” blogging is the spam blog, or splog – and suddenly, there’s a rash of upset bloggers who have had their blogs blacked.

    The latest example, listed on “the other Inquirer” tells the sad tale of a long-term addict to public navel-gazing: “I have been blogging since April 16, 2004, a day after my youngest daughter was born. On March 8, 2006, I was surprised to find my blog locked,” he writes.

    The villain – as listed – is Blogger. Blogger has several tools designed to stop your public diary from being filled up with spam. And understandably! – there’s really nothing more frustrating than posting a deeply-held opinion, and coming back a day later to find it full of dozens, even hundreds, of comments that actually aren’t comments at all. They’re simply spam: “Great blog! You might like to read about my organ enhancement products on *www.biggusdickus.blogspot.com” and all pointing to the same crooked site.

    The Blog System That's Eating BlogsAnd a spam blog is something that doesn’t actually have any real content. It’s just links to trackback pointers for everybody else. The trouble is, all the signs of a spam blog are caused by the ease with which they are built. You just have to create the blog (two clicks) and then set up a robot that scours the web for new posts, and links to the trackbacks.

    So, the coincidence: just before he got black-listed, our navel gazer switched to a blog automator. The product is one of so many I can’t make myself go there. It’s called Qumana, and what it does (amongst other things) is allow you to create your blog quickly and easily, including advertising, even if you’re offline. You’ll get an idea of the scale of the problem if you look at Technorati’s tag for Qumana.

    Yes, in a fit of egotism, idiocy, the authors decided to write software that creates a tag for qumana for every blog page that is created on qumana. It doesn’t matter whether the subject is carrots, cameras or carcases; the tag for Qumana will also be created. As a result, you’ll have real trouble finding what the current discussion about Qumana is about; it’s lost in the backgroud noise.

    The Blog System That's Eating BlogsI’m not saying that Qumana is what caused the blog to be blacked. I am saying that if it produces a series of random, unrelated tags to a single site, it’s going to fulfil one of the prime indicators of a splog. And when random, unrelated blog entries all get tagged “Qumana” whatever their subject, you have something so similar, it’s going to be quite hard to see what a blog provider can do to filter it.

    So our injured blogger has moved from Blogger to WordPress – which is something that could be said about better publications than his – and Blogger has instituted a standard “are you human?” check. But the real problem is that if you make blogging so easy that anybody can do it, anybody (or are splog creators things) will do it. And quality and quantity are not always good bedfellows.

    *( for Monty Python fans, that is not a real URL! – yet)

  • Cingular Go Mobile Content Mad with NCAA Games

    Cingular Go Mobile Content Mad with NCAA GamesThe US mobile companies are finally, really getting hold of delivering content of all sorts to mobile phones.

    Crisp Wireless are working with Cingular on the (deep breath now), Cingular MEdia Net NCAA March Madness Portal and Bracket Challenge (gasp).

    It provides 3G mobile phone access to lots of content. The particulars worth mentioning being …

    • a virtual leader board which can be played against others on the network
    • video highlights two-minute video clips covering all 64 games will be packaged and delivered to the handsets of Cingular customers twice-daily during each day of the tournament.
    • For the first time ever, will give wireless users the power to make, track and manage their tournament bracket entirely from their wireless handset.

    Cingular Go Mobile Content Mad with NCAA GamesAs with all things to mobile phones, we’d love to see the figures as to who actually pays for access to this. A barrier which has yet to be consistently cracked.

    Cingular NCAA
    Crisp Wireless

  • Writely Grabbed By Google. Does Microsoft Quake?

    Google Grabs Writely.comIn what some are viewing as a challenge to Microsoft’s Office software, Google has dipped into its deep pockets and snapped up Upstartle, a small company best known for their online word-processor, Writely.

    The software – still in beta – employs ‘Web 2.0’ technologies, like those used in Google Maps and GMail – to let users to create, edit and store documents online.

    Crucially, the program also supports documents created in the Microsoft Word format and with Google’s proposed GDrive plan (which gives users massive storage on the Web), some pundits suspect that this could be the start of an onslaught on Microsoft’s Office 12.

    Google Grabs Writely.comBlog announcements
    As is now the vogue, the two companies announced the deal via their respective corporate blogs, and although details are still scarce, it’s been revealed that Upstartle’s four staff members will join Google immediately.

    “Writely is now part of Google,” wrote Upstartle co-founder Claudia Carpenter on the blog, commenting that the two companies were “matched in their culture and goals.”

    There have been whispers circulating for months that Google was looking to develop a direct competitor to Microsoft Office, although analyst firm Ovum think that the acquisition is more about increasing revenue streams.

    Writing in a research note, Ovum analysts David Bradshaw and David Mitchell observed that buying Writely would give Google another place to push online advertising and protect its revenue streams.

    Google Grabs Writely.com“That could provide enough revenues to pay for the acquisition in months and provide an interesting diversion to keep Microsoft looking over its shoulder,” said Bradshaw and Mitchell, adding that Writely’s integrated collaboration and blogging tools could also prove useful resources for Google’s hugely popular Blogger service.

    Joe Wilcox at Jupiter Research was also dismissive of claims that Google were getting ready to do battle with Microsoft: “Speculation is that Google will take on Microsoft in the productivity suite market with a hosted product. I suppose Google could do this, but why?”

    “Microsoft has so many other word processing competitors already, at least in the consumer market … If Google is smart, Writely technology will bolster products Blogger, GMail and Google Talk (instant messaging),” he added.

    For the time being, Upstartle has cut off new registrations following the announcement while the service is scaled up and moved over to Google’s systems.

    In the meantime, interested users can sign up to a waiting list.

    Writely.com

  • Bypass Automated Phone Operators With Gethuman!

    Bypass Automated Phone Operators With Gethuman!“Press one if you’re a customer, press two if there’s an ‘R’ in the month, press three if you want , press four …”

    Are you fed up having to press endless key combinations at the behest of a recorded voice every time you ring your bank?

    Have you had enough of dealing with automated responses when all you want to do is talk to a phreaking human about your problem?

    Then help is at hand, thanks to the wonderful folks at gethuman.com.

    Started by Paul English to “change the face of customer service in the US”, the site offers wealth of keyboard combinations to bypass squawking, beeping auto-bot operators and get straight to a living, breathing human being.

    The non-profit site features long lists of cunning keypad combinations that let users get off the automated phone merry-go-round and straight to the ear of a human operator.

    Happily, as well as a large US database, there’s a growing list of UK companies, including banks, building societies, finance companies, mobile companies and more.

    Bypass Automated Phone Operators With Gethuman!Here’s some example entries from the ‘gethuman’ UK database – obviously, we haven’t tested them all, but initial reports have been encouraging, but tell us how you got on.

    American Express 01273 576576
    Press # at each prompt.

    Barclaycard 0870 1540154
    Keep pressing 0 when asked for your 16 digit number.

    NatWest Gold Card 0870 3331993
    Don’t press anything. (Ignore 4 prompts.)After two failures, press 2 for an account manager.

    Orange 07973 100450
    Press 0# each time you are prompted for a number (3 times)

    T mobile UK 0845 4125000
    Press 0 at each of the first 3 prompts.

    The gethuman.com database being constantly updated, revised and expanded and also features some helpful tips and tricks, with a blog offering insights and info, so it’s worth keeping an eye on it to see if your bank turns up on their list.

    Bookmarked!

    Gethuman USGethuman UK

  • Supersites Bloom As Web Users ‘Only Visit Six Sites’

    Supersites Bloom As Web Users 'Only Visit Six Sites'There may be almost 76 million sites stuffed full of six billion pages of information vying for our attention on the Web, but it seems that most surfers only choose to visit six sites on a regular basis.

    This rather amazing fact emerged from a survey commissioned by the Cabinet Office to publicise the relaunch of Directgov, the Government’s one-stop Internet Website.

    The study echoed what experts are calling the ‘Supersite’ phenomenon, with over half of UK Internet users (51 per cent) visiting just six or less sites on a regular basis.

    It seems that despite the immense choice on offer, most people deliberately restrict themselves to visiting just a handful of sites, preferring to stick with the familiar and the trusted.

    The survey also found that three quarters of people questioned declared the Internet to be “indispensable” to their daily lives.

    Supersites Bloom As Web Users 'Only Visit Six Sites'Sadly, it seems that the days of random surfing are coming to a close, with the vast majority of Web users (95 per cent) going online with a specific destination in mind.

    For most people, it appears that banking, shopping, travel and holiday Websites are all the Web is good for, with “supersites” now including Ebay, Amazon, Google, Lastminute.com and National Rail Enquiries. And, of course, digital-lifestyles.info and urban75.com.

    Naturally, all of this new research ties in perfectly with this relaunch of the www.direct.gov.uk, the government’s very own wannabe supersite.

    Supersites Bloom As Web Users 'Only Visit Six Sites'Bringing together public services from across eleven Whitehall departments, visitors to Directgov can unearth a mountain of useful information and services, from renewing driving licences, car taxes or passports , locating local services like schools, childminders and recycling and even planning journeys on foot, by car or by public transport.

    Building up a formidable head of promotional steam, Cabinet Office Minister Jim Murphy enthused, “Directgov makes it much easier for people to get to the public services they need by joining up government to bring everything together all in one place.”

    “It’s our response to the changing way that people want to access information, communicate and deal with things online and on the move. Renewing your car tax, learning about benefit entitlement, finding out about training or checking your council’s recycling facilities need not be complicated – it’s all there at www.direct.gov.uk,” he added.

  • Brits Love Online Banking As Alliance & Leicester Introduce New Security

    Brits Love Online Banking As Alliance & Leicester Introduce New SecurityAlmost 60 per cent of Britons rely on the Internet to do their banking, according to new research commissioned by the Alliance and Leicester bank.

    Surveying around 2,400 people, the study found that just under one-third (29 per cent) use Internet banking between once and twice per week, with just over one in 10 (12 per cent) logging on to their bank everyday

    The YouGov survey revealed that there’s been a 63 per cent rise in people managing their bank accounts online since 2003, with balance checks proving the most popular activity (96 per cent) followed by money transfers for payments (76 per cent).

    It seems that people still prefer to sort out complex problems by visiting the bank, and of those folks who choose to avoid online banking, over a fifth (21 per cent) said they preferred to deal with people face to face, with 13 per cent expressing concerns about security.

    With this in mind, the Alliance & Leicester has announced that it will become the first UK high street bank to give all its customers two-factor authentication technology.

    Brits Love Online Banking As Alliance & Leicester Introduce New SecurityDesigned to cut down on identity theft and online fraud, the two-factor authentication compels users to provides two means of identification.

    This usually involves something that has been memorised by the user (like a password or special code) along with a physical device that generates random numbers or code.

    With this security double whammy, hackers who have managed to capture the first pass code should be unlikely to proceed because the customer then needs to generate a new code to authorise online transactions.

    The authentication technology will also be used to prove the authenticity of a bank’s Web site, and this should help clamp down on phishing sites.

    The bank hasn’t revealed any further details yet, although it has said that the initiative would be a “simple and robust way” for customers to be confident that “their data online is safe from criminals.”

    Brits Love Online Banking As Alliance & Leicester Introduce New SecurityOther banks are also jumping on the security bandwagon, with Barclays running a new chip card reader trial involving 5,000 customers and staff, while Lloyds TSB is close to completing an exhaustive six-month test of a keyring type device.

    The trial involved 30,000 UK online customers, with Lloyds TSB declaring itself well chuffed with the initial findings, which produced a healthy 78 per cent adoption rate amongst users.

    Around 95 per cent of people using the device said they found it easy to use with the bank claiming a 100 per cent success rate in reduction of fraud among users.

    Despite its success, Lloyds said that the current trial was more about testing consumer response to the technology, and it’s more interested in working to meet banking industry group Apacs’ universal security standard that will eventually be used by all banks.

    As more banking activity goes online, the face of High Streets looks set to change forever, with the Economic and Social Research Council recently concluding that the rise of Internet and phone banking has led to more branches being closed.

    Alliance & Leicester

  • Live Sports TV Coverage Threatened By BT Media And Broadcast Sale

    BT's part sale of Media and Broadcast threatens to turn back the clockThe story we’ve been reporting, on BT’s off loading of its unprofitable operations within the (M&B) unit is hotting up. Barclays PE (that’s Private Equity to you and me) is in a period of negotiation with M&B, to complete the deal where they take ownership of Occasional Use; generally outside events that includes Wimbledon tennis coverage and the uplinks of many TV and radio channels to the Sky digital platforms.

    Barclay’s are looking to guarantee no compulsory redundancies, for three years, for the 100 plus staff that come across with the deal, and are planning to invest heavily in the future technologies like High Definition television, that they expect to drive broadcasting industry growth in the future.

    BT's part sale of Media and Broadcast threatens to turn back the clockThe problem is that BT staffers are unhappy at being bundled in with the sale and have worries that long term they could see a reduction in the conditions they enjoy. One of their unions, the CWU, has now after balloting, threatened strike action, hoping to change BT’s management’s attitude to those described as ‘in scope’ by the potential deal.

    The strike would hit contracted live events carried by both ITV and Sky, the coverage likely to be blacked out would include Grand Prix racing and Soccer games that are scheduled between 8th and 12th of March.

    BT's part sale of Media and Broadcast threatens to turn back the clockNow to us here at Digital Lifestyles, this threatened action seems to have a bit of a King Canute/70’s vibe about it. The truth of the matter, is that the competitive landscape has changed in telecommunications and broadcasting. BT is answerable to their city shareholders, and a move to tackle some of the entrenched attitudes within the company’s workforce might be looked on favourably by the number crunchers around the London stock exchange.