VoIP Backgrounder, Exploring Its Pitfalls

VoIP Backgrounder, Exploring Its PitfallsHow do ‘Normal’ phones work?
Traditional telephony networks aka POTS (Plain Old TelephonySystems) are based on a network fabric using TDM (Time DivisionMultiplexing), a technology that’s been around for a longtime.

How does a POTS call work? When a call is established between two phone users, a “virtual circuit” is established between them and a certain amount of bandwidth reserved across that circuit (usually 64Kb/s). That bandwidth is reserved for the lifetime of the call, even if no-one is speaking. As the connection is synchronous, ie. when someone talks, the voice is sent across the network in the sequence that it was said. This occurs until the end of the call.

It’s different with VoIP
With the move to VoIP, voice first gets digitised, turned into small packets, which are then encoded into IP packets, in turn sent across an IP network. The packetisation actually adds overhead (takes longer and adds to the size), leading to VoIP sometimes utilising more network bandwidth than traditional telephony methods. Of course this can be mitigated by using modern CoDecs (the digitisers) which use more compression than traditional telephony. Unfortunately the more compression used, the lower the call quality. In a mobile network, voice is encoded at 13Kb/s (which increases to 20Kb/s+ when packetised – as an example of the overhead). People are used to this reduced quality, despite it being noticeably different from a phone call using a fixed-line.

VoIP Backgrounder, Exploring Its PitfallsUsing VoIP over the Internet is a hit and miss thing. We know the Internet is fantastic at coping with problems – if there are network errors, the data is re-routed around the black-spots, and when the error goes or traffic gets congested, it just re-routes the data somewhere else. It’s best to think of the Internet as a loose collection of around 30,000+ networks that happen to interconnect at various places.

Where the re-routing works for general Internet traffic, it’s terrible for VoIP as there’s no guarantee that the VoIP data will arrive in an orderly fashion i.e. the first bit of traffic may go one way, then second another and the third another route completely. Each route will have be working at different speeds, so the 3rd piece of VoIP data may actually arrive at the destination first – imagine the third word of the conversation arriving before the first.

Packets arriving in a different order is expected on the Internet and it was designed with this in mind. IP can reassemble the data and put it all back in the right order, but to do so requires large buffers i.e long delays. Unfortunately for VoIP, delay not is something you want as that’s when calls break-up or crack and pop.

In the trade, the packets arriving at different times (relative to a clock signal i.e. like a metronome) is called Jitter.

VoIP Backgrounder, Exploring Its PitfallsVoIP in an ideal world
There are ways to get around this. Such as new technologies like IP/MPLS (IP/Multi Protocol Label Switching) which is a way of ensuring all traffic between two points goes the same way (with back-up routes, in case the primary one fails). It also allows for Quality of Service (QoS) metrics, so VoIP traffic can be prioritised over say Web traffic, minimising Jitter.

Many telecoms companies now run IP networks utilising IP/MPLS, but as they still interconnect over other, public connection points any quality metrics are lost. So as long as all your IP services come from the same supplier, you’re unlikely to be able to maintain QoS.

When does VoIP make sense/when not
VoIP does gives increased flexibility and anyone with a multi-site operation should consider it. If they’re currently paying bills to a telecoms company to transfer calls between sites, the use of VoIP is generally a no brainer, as it give a rapid payback for the added VoIP equipment required.

When to think twice about VoIP
Single site businesses, should be wary. Installing VoIP can consume significant resources when converting from a traditional system in particular using VoIP may require extensive reworking of an internal LAN – you don’t want your phone calls to stop when someone transfers a large file between their PC and the server.

It may be better to look at other options such as Carrier Pre Select (CPS) or Wholesale Line Rental (WLR) or simply another telecom’s provider whose rates are better.

VoIP Backgrounder, Exploring Its PitfallsSecurity implications and therefore costs are a significant issue. The increase in network traffic that VoIP can bring can have other cost implications, such as ensuring firewalls are “chunky” enough to support the VoIP traffic.

One area that isn’t often spoken about, but we feel is a big weakness of VoIP is the potential of all phone calls in and out of the site that are carried over VoIP being lost to a DoS (Denial of Service) attack. Protecting against attacks can be difficult, as the attacks may just look like remote workers trying to establish VoIP calls into the network.

Conclusion
VoIP isn’t a panacea. While it can offer savings and great flexibility, the choice shouldn’t be automatic. Look at the whole picture and work out if there really are savings to be made. If there’s no ROI (Return on Investment), then VoIP is an expensive new toy.

Apple Release New Intel Macs And iLife’06

Apple Release New Intel Macs And iLife'06The expected has happened – Apple have unveiled their new Intel-basedMacs.

The first to appear are the iMacs boasting a dual-core Intel CPU,which are actually available to buy now. The long awaited new laptop (now calledthe MacBook Pro) will be available in Feb, but if you’re really chomping at the bit, you can pre-order though AppleStores.

The Intel chip used is the Core Duo (which is an evolution of the Pentium M). The 17″ iMac comes with a 1.87GHz version and the 20″ with a perkier 2.0GHzprocessor, both with Radion X1600 graphics cards.

All bus speeds have been boosted to 667MHz and now use PCI-Express. The rest of the spec is the same as the old iMacs – as are the cases. However the new architecture gives an speed increase (on paper) of 2-3 times the current G5 equivalent.

The MacBook Pro is currently only available in a 15.4″ version, but comes witheither a 1.67GHz or 1.83GHz Core Duo. Both modelsnow have a built-in iSight (video camera) and infra-red port (with an Apple remote) so they can be used as a portable versions of the iMac.

Steve Jobs showed his confidence in the new machines and their stability by running the whole Keynote presentation on the Intel iMac’s using native Intel compiled applications.

It’s all about software
Apple Release New Intel Macs And iLife'06Most of the keynote was about the new version on iLife, which you won’t be surprised to hear is called iLife’06. It continues to contain thestandard iTunes, iMovie HD, iDVD and GarageBand, but they’ve all had somemajor reworking.

With the arrival of the new Intel-chipped machines, they’ve all been changed to “Universal Applications,” so they’ll run on both Power and Intel CPUs.

There’s also a new application – iWeb – designed to make publishing a Websitevery easy. It works with Apple’s .Mac service (which costs money) butit’s sure to attract lots of new users, getting them to create new blogs. It allows integration with iPhoto for publishing photo galleries, maintaining a blog, etc.

iPhoto has had a major upgrade, making it much faster and able to now handle libraries of up to 250,000 photos (up from 25,000). There’s a host of new image manipulation features which work at the click of a button.The main new feature is Photocasting – similar to podcasts – but forphotos (again publishing needs a .Mac subscription). Anyone cansubscribe to a photocast and then have complete use of the images.

Apple Release New Intel Macs And iLife'06As Simon Newsflashed during the event, Garageband now supports making podcasts. It has microphone soundenhancements so the mic on a iMac or Powerbook can be used and it willautomatically reduce the background music while you’re talking. In addition to this you can insert photos to make it more interesting (Mr Jobs demoed this bydoing a Inside Mac – Steve’s rumours blog – which had an amusing twistto it as Apple are paranoid about info leaking out).

iMovie HD can do all sorts of animated titles and effects, exporting straight to a video iPod using the correct codecs, frame sizing, etc.

iDVD supports HD and at last external DVD burners straight from the programitself.

iWork’06 has also been upgraded – but frankly it’s not that interesting.

UK Pricing (inc VAT)
15″ MacBook Pro 1.67GHz £1,429.00
15″ MacBook Pro 1.83GHz £1,779.00
17″ iMac                £  929.00
20″ iMac                £1,229.00

iLife’06 – £  55.00 (included with new Macs)
iWork’06 – £  55.00

Other mini announcements were a new iPod radio remote, iPod AVconnection kit and iPod nano lanyard in-ear phones.

Mac Book Pro
Watch Steve’s latest show-off
iLife’06
iWork’06
Intel Core Duo

Ending SPAM: Mini Book Review (90%/20%)

Summary
Those wanting indepth knowledge on SPAM – 90%
Those wanting help setting up a SPAM filter – 20%

UK Street Price £22.95
US Street Price $39.95
UK Amazon Price £20.65
US Amazon Price $26.37

Review
Ending SPAM - Jonathon A. ZdziarkskiThe full title of the book, “Ending Spam: Bayesian Content Filtering and the Art of Statistical Language Classification,” gives you a pretty strong indication that this book is going to provide a depth of information.

Which stage you’re at with your ‘war on SPAM’ will dictate if this is book is a God-send or if it will leave you drowning in information.

If you’re just wanting to install something for your mail system to eliminate SPAM, this isn’t the book for you – you’ll have to wade through large amount of information, only to find that it doesn’t go into that much detail in that area.

However, if your running a complex mail system and want to know how SPAMmers actually write SPAM and therefore how you can organise an effective defence, it should be right up your street.

The book is organised into three parts – Introduction to Spam filtering; the Fundamentals of Statistical Filtering; and the third, Advanced Concepts of Statistical Filtering.

Ending SPAM - Jonathon A. ZdziarkskiThe appendix (Shining Examples of Filtering) explains some of the programs out there, how they work and interviews with the authors.

This is a technical book and more a study of the various techniques Spammers use and how to identify those techniques and the SPAM itself.

The author is convinced that advanced statistical filtering can always keep ahead of spammers, which is probably true, if only users and ISPs ensure they keep their software up to date which is more of a problem.

Conclusion
If you just want to eliminate SPAM, download some software, install it and keep it up to date. You don’t need this book.

If you really want to know what SPAM is, how to classify it and then make sensible decisions based on those classifications, then your not going to find yourself wanting with this book.

Summary
Those wanting indepth knowledge on SPAM – 90%
Those wanting help setting up a SPAM filter – 20%

UK Street Price £22.95
US Street Price $39.95
UK Amazon Price £20.65
US Amazon Price $26.37

ISBN 1-59327-052-6
NoStarch Press
Jonathon A. Zdziarkski

Mac OS X Tiger for Unix Geeks: Book Review (72%)

Summary
If your hardcore linix/unix and want to know the Mac – 72%.
Non-unix heads need not apply.

UK List Price £24.95
UK Amazon Price £17.46
US Amazon Price $23.07

Review
Mac OS X Tiger for Unix GeeksThis book covers the Mac OS X 10.4 (aka Tiger) for geeks who have come from a Unix/Linux environment and are happiest using the command line, not sexy GUIs (graphical user environments).

If you didn’t know, we’ll let you into a little secret – Mac OS is really Unix underneath. This book exposes the basic programs and utilities that are normally hidden behind shiny Aqua interface that is the Mac OS GUI front-end.

As an example – want to burn a CD? Of course you can do it using the GUI, but it’s also possible to use the “hdiutil”program on the command-line interface (CLI). Truth be told, that’s all that’s really happens when Mac OS is using all along.

One of the advatnages of using CLI approach is that when used in the shell, scripts of commands can be used to chain together a string of them, enabling automation.

Mac OS X Tiger for Unix Geeks: Book ReviewBe aware, it’s not a book for the casual Mac user, but if you get excited about the insides of an OS (which some of us at Digital-Lifestyles do admit to), you’ll find plenty of material.

By way of examples of how detailed it can get – please peruse the following –

Setting up printers through CUPS (a modern printer interface for Unix printers, which comes with Mac OS)
How to compile 64bit code using (GNU Compiler Collection) (GCC);
Using Spotlight’s metdata;
Library linking and porting Unix software;
Using the X Windows System on top of Mac OS X;Installing Fink and DarwinPorts to download and install common Unix and X11 software;
Even using PearPC to run Mac OS X on an x86-based PC.

Mac OS X Tiger for Unix Geeks: Book ReviewBits like the section of PearPC might be a bit over the top for even a normal Unix user, but it does work. If you just want to develop Mac OS programs, this could be a way to do it – although it will be slowly as the emulator isn’t very fastest.

Only recommended if you’re an old hand at Unix/Linux and want the same experience on a Mac.

Summary
If your hardcore linix/unix and want to know the Mac – 72%.
Non-unix heads need not apply.

UK List Price £24.95
UK Amazon Price £17.46
US Amazon Price $23.07

ISBN 0-596-00912-7
O’Reilly
Brian Jepson & Ernest E. Rothman

Analysis: Cisco Looks to Own Consumer IPTV

Cisco and SA ConvergeFor a long time, Cisco was only focused on high-end corporate sales. This started to change with its acquisition spree. Back In June 2003 it acquired Linksysin order to attack the home and small business markets.

Under the Cisco banner, Linksys have madefurther acquisitions, including Kiss Technologies whoproduce DVD and media streaming solutions (at the higher end of the consumermarket).

Now Cisco have acquired Scientific Atlanta (SA), a massive company, who make set-top-boxes (STBs)mainly for cable companies, but more recently in the IPTV space (i.e.they have an Ethernet connection and video out/SCART socket or equivalent).

IPTV the future of TV
It’s now widely agreed that the future of broadband is what’s known as triple-play (the combinationof Internet, voice and video). In the past, cable companies have held avirtual monopoly on this market as CATV (cable TV) was the only technology thatcould deliver the bandwidths needed. However with the advent of new DSL (DigitalSubscriber Lines) technologies such as ADSL2+, they too can be usedto deliver triple-plays.

Cisco and SA ConvergeDSL is much cheaper to install as it uses existing phone cabling, ratherthan CATV which requires digging up the road, installing fibre tothe street and co-axial cable to the home (this may not be true forgreenfield sites, but in countries with existing infrastructure likethe UK it is).

In Europe, IPTV is starting to take off in a big way, broadband pricesare plummeting as operators offer the basic services for very low cost,hoping customers will take premium services.

In the UK, Sky acquired Easynet (a local loop unbundler) and they aregoing to launch an IPTV service next year (possibly more).

Cisco has a lot of clever people working there and as has seen the market grow. Now they want theirpiece of the pie. Hence the SA purchase.

Core networks
It’s not like IPTV is new to Cisco. They’ve have had an IPTV solution for several years, but theirs was aimed atthe enterprise customer (i.e. big businesses).

Cisco’s core business is, and will continue to be, selling high-endnetwork equipment to the telecoms and cable companies, ISPs, etc. All of this high-end network equipment can be IPTV-enabled.

Cisco and SA ConvergeThough Cisco have bought Scientific Atlanta, who manufacture the consumerpiece of the puzzle, by expanding the consumer take-up of IPTV they arealso expanding the core network business. Don’t forget, running IPTV servicesrequires a lot of investment in network infrastructure i.e. moreCisco kit.

Cisco are coming close to becoming a fully horizontally integrated company. After the SA purchase, there’s only a few bits missing. The actual content creation, which we think it is highly unlikely to get into – it’s far too messy, involves troublesome humans and is an unknown to them.

The other is the content encoding/delivery part. Who knows, that maybe another acquisition on Cisco’s horizon?

Cisco

Will ADSL2+ deliver in the UK?

Will ADSL2+ deliver in the UK?The rollout of ADSL2+ in the UK appears to be going through a reverse-hype process, with people saying it’s not going to deliver high speeds to most people. That may be partially true, but in urban areas where people are within 1.5Km of the exchange they should get 20Mb/s+.

These speeds are enough for multi-channel HDTV. At the extreme end (extremely optimistic end?), we’ve seen Microsoft demonstrate what they call near-HDTV running at 1.5Mbps. A more ‘normal’ size for HD will be running at 2.5-4Mbps.

We can see that the delivery to the home isn’t a problem, but the back-haul (speaking between the exchange and the content provider) is another matter. Unless intelligent delivery and caching is used, shipping that amount of content to all of your customers gets very expensive.

Most people do seem to be ignoring QoS though, as having 20Mb/s downstream and 1.3Mb/s upstream is still useless for VoIP unless some of that bandwidth can be guaranteed so the voice traffic doesn’t get mixed in with everything else.

Using traditional CoDecs and then packetising them uses more bandwidth than over traditional telephony links. VoIP bandwidth can be squeezed to much lower levels, but then the calls are not what’s called toll-grade.

Broadband providers moving into VoIP are going to need to look long and hard how they actually implement services such that they are competitive (in terms of call quality) with existing analogue lines.

RangeMax 240: Netgear steps up the speed of WiFi

TitleNetgear have released a new wireless access points with claimed speeds of up to 240Mb/s, beating that of wired networks of 100Mb/s (though modern Ethernet wired networks can now go up to 1000Mb/s or 1Gb/s and faster).

Actual speeds are likely to be much less, especially as more devices are added to the network as each to a degree will compete for bandwidth. However 100Mb/s speeds are potentially achievable, which is suitable for streaming music and video around the house (even High Definition/HD TV).

In order to achieve these high speeds, ALL the devices in the (wireless) network must use the RangeMax 240 system, though it will interoperate with older RangeMax and 802.11b/g systems.

TitleSpeed gains using clever encoding
The RangeMax kit uses an underlying technology known as MIMO (Multiple-Input Multiple-Output) which uses many aerials on the base station to “steer” the beams to the particular client. Each beam can use different frequencies. This allows data resilience and as different frequencies will travel differently through walls etc, this means the system works better than straight 802.11b/g systems. Using multiple beams means more bandwidth (each beam can handle X amount of data, so two beams mean 2X data), however as multiple frequencies are used, there’s actually a greater increase (each frequency also can transmit a certain amount of data). This all gets very complicated, but is known as Spatial Multiplexing and adaptive channel expansion. RangeMax also uses adaptive channel selection to avoid channels (frequencies) that are being used by other systems.

Though these clever encoding techniques do offer big advantages in terms of throughput and resilience they are also totally proprietary to Netgear, so won’t work with other manufacturers kit (unless in standard WiFi mode, which won’t give major speed enhancements).

TitleThe IEEE (the body that sets the 802.11 standards) are working on the next phase of standards which will incorporate MIMO and other techniques, but they are not due for a while and it will take manufacturers a while longer to then make systems that conform to those new specs. There are no guarantees that any kit now will be upgradeable to those new standards.

Buying now may give instant gratification but there’s a good chance that Netgear will be your only choice of equipment in the future.

NetGear

MacExpo UK Review (2/2)

Further to the first part of this review.

MacExpo - Expo or Shop?Hash showed off Animation Master which is a very simple (if you believe the demos) animation package. It has a huge library of pre-built characters, objects and even things like types of walks for the characters. Lip syncing even looked easy. Though the package is simple, you probably need some basic creative skills and understanding of animation to do anything sensible with it. Visit their Website and look in the gallery, the video of “I will survive” of Gloria Gaynor fame is a true classic.

Shure had their in-ear phones and were letting people try them (using replaceable foam in-ear sleeves, the comments from staff about ear wax were not pleasant). The big news is that they are now available in black to suit both iPod and PSP users. The black E4c’s (previously reviewed on the site) look better, but don’t sound any better, as this would be hard as they already sound so good.

There were lots of iPod and laptop cases and Be.ez make a range that can hold your iPod and accessories, laptop, laptop accessories and one that holds a Mac mini AND keyboard meaning you can almost use your mini as a laptop. All the cases are made out of 5mm polyurethane adequately protecting whatever’s inside.

MacExpo - Expo or Shop?LaCie had lots of disk systems on offer (firewire, USB and Ethernet) offering easy access to multi-terrabytes of data. An external 5 1/4″ drive (the size of a CD-ROM drive) can hold up to 1TB (big disk) while the double width bigger disk extreme can hold up to 2TB. There’s also external RAID drives, the biggest F800 holds up to 2TB supporting Firewire 800 (up to 80MB/s transfers) and the biggest S25 support 160MB/s and up to 2.5GB (which is 3GB internal) both support hot-swappable drives. The newest addition is the mini which looks just like a Mac mini and sits underneath it (and can be stacked with more minis), each one containing up to 250MB of disk.

Roxio have released Toast v7 which now is much more than just CD/DVD burning software, it can now create music DVDs with menu navigation, HD photo shows and much more.

Many usual suspects were there (Adobe, Quark) but Macromedia weren’t, maybe this is due to Adobe buying them?

Hopefully next year the show will revert to more of an expo and less of a computer fair.

Hash
Shure
Be.ez
LaCie
Roxio

MacExpo UK Review (1/2) – Expo or Shop?

MacExpo - Expo or Shop?MacExpo has moved to Olympia from the Islington Design Centre and that’s probably the most exciting bit of the show.

Though the new Apple Powerbooks and G5’s were there, a lot of stands were just selling Mac and iPod add-ons, MacExpo is turning into a computer fair. Being generous, it could be the economic conditions that are forcing it in that direction.

MacExpo - Expo or Shop?The new G5’s are nice, based on the PCI Express architecture with the ability to put some very high-end NVidia graphics to real work. They now support two CPU’s each with dual cores (i.e. 4 cores) though each core only operates up to 2.5GHz rather than the older two CPU systems that operate up to 2.7GHz (but then, in theory, you’re getting 10GHz compared to a max previously of 3.4GHz – real world tests show more like a 67% speed increase). The new NVidia graphics cards are all capable of driving dual displays – so that’s two 30″ Cinema displays … but you’ll need a new desk.

The new 15″ and 17″ Powerbooks have updated displays and all have better batteries offering longer life.

MacExpo - Expo or Shop?The new iMacs were there too and they are still the sexiest systems on the market.

Slim Devices (makers of the Squeezebox) showed off their 3rd generation systems, rather than long and thin they’re now more squat (i.e. not so wide but taller) with big bright displays which can now display pseudo VU meters, they’ll cost £179 ($320, E265) for the wired version and £229 ($406, E338) for the wireless one. The SLIM Server software is available for Windows, MacOS and Linux/UN*X. They also use a digital output as well as analogue connections for connecting to your HiFi system

Postworx were showing off their balls (and selling them). They are designed for laptop users and attach to the base to increase airflow, keeping the it cool. They also raise the back, and to our initial surprise make it much more comfortable to type. They come in several versions and colours to match your mood or laptop. They either attach by a small velcro-like disk which you stick to the base, or a slightly larger plastic mount onto which the half-ball twists on to and attaches.

Read the second part of the review.

Slim Devices
Post Worx

Sky/Easynet Purchase: Analysis

Possible Impact Of Sky Buying EasyNetAs we reported last week, Easynet has been bought by Sky – as long as they get shareholder approval, but since Sky have offered a premium on Easynet’s shares, this should be a done deal.

This is the first broadcaster (in the UK) to take control of the telecom’s infrastructure required to deliver a triple-play of voice, Internet and video, though it’s likely Sky will use the broadband piece to complement its satellite delivery channel. This does give them the much need backchannel that has been elusive so far (requiring dial-up to access SkyActive and other services).

This could be a major blow for THUS who provide telecoms services for Sky as well as hosting various services (THUS developed parts of the WapTV service with Sky). Sky accounts for around £30m of THUS’s revenue (about 10% of their total) which could potentially go to Easynet which would make a huge dent in THUS’s revenue figures, though a lot of it is very low margin.However it might put THUS in a poor financial situation when viewed by the city.

Possible Impact Of Sky Buying EasyNetEven though Sky are buying into LLU, Easynet only cover around 250 exchanges and currently all the voice goes to BT (Easynet use the shared metallic path LLU option), while Sky are likely to want to take the phone service as well (they already have a SkyTalk package using CPS provided by THUS). Sky will need to invest to make this a reality as well as increasing Easynet’s coverage. They have said they want to go into around 1000 exchanges, so that’s a build out of around 750 – which won’t be cheap (probably another £100m’ish at least).

For Sky that may be enough as it will cover all major city centres and that’s a big plus for Sky who estimate they can’t reach 20% of their potential audience due to issues with coverage (i.e. no satellite line of site due to buildings in the way, or no way to mount a dish, multi-tennant buildings etc). LLU will give them the means to reaching these people.

It still begs the issue of what’s going to happen when BT roll-out their 21CN and attack all 5,600 local exchanges and also offer a triple-play, but at least Sky will have a lead on them and already have the content ready to roll. BT are likely to be the winners longer term, but at least Sky may have a fighting chance in urban areas.

Sky Buys EasynetIf all the LLU players aggregated infrastructure and competed on services, they could build a 21CN of their own now. LLU competition is going to be fiercely competitive with Wanadoo, AOL, Sky and even Be offering a triple-play – all competing for the same customers. – as well as BT (who will have nationwide coverage) and not ignoring NTL/Telewest who are also going into LLU.

The LLU operators have got maybe a 2 year window before BT get their act together, if they don’t do something co-operative now, in 2 years a lot of them will just be passing memories.

Easynet
Sky