Business

Changes to business digitisation brings

  • UK eGovernment – Pressure Builds For Awareness Campaign

    Pressure Builds For E-Service Take-Up CampaigneGov Monitor is reporting that pressure is building for a national campaign to spur demand for eGovernment, with the government likely to be asked to fund a large-scale marketing campaign to promote online public services.

    According to the article, only around 15 per cent of the public are presently using eGovernment services, a figure so rubbish that senior officials are banging tables and demanding something should be done.

    After three tables collapsed under the strain of their repetitive beats, the top brass have arrived at the conclusion that to boost the current low levels of take-up, the Government must dish out the dosh to a dedicated marketing drive for e-services.

    However, recent research funded by the government revealed that although marketing campaigns can effectively promote public awareness of eGovernment services, they don’t always result in actual take-up increasing.

    The same research, produced for the e-Citizen National Project on Take-Up and Marketing, came up with the more encouraging news that 46 per cent of adults in England are willing to use online public services.

    Pressure Builds For E-Service Take-Up CampaignAlthough growth in the take-up of some e-services has been promising, the eGov article states that the need to drive up public usage across the board remains a major concern for the UK’s eGovernment programme.

    Earlier this month an official from the Office of the Deputy Prime Minister reportedly gave an eGovernment conference in Washington, DC, mulling and musing over a possible UK e-Government marketing campaign.

    Winning friends and influencing people with every word, Julian “The Diplomat” Bowrey, the ODPM’s local eGovernment divisional and programme manager, is reported to have told delegates to target the campaign at two key groups of potential users.

    The first was “grumpy young men who want to pay their parking fines online and want to complain, preferably at three in the morning” and the second was “women who have an interest in local community services”.

    Hmmm. Maybe we can think of some other reasons why take-up has been slow.

    Government Faces Call for E-Service Take-Up Drive
    Local e-Gov site

  • Google Wallet Looks To Challenge PayPal

    Google Wallet Looks To Challenge PayPalIt’s not yet confirmed, but it appears that Google is preparing to challenge PayPal with its own online electronic payment system, rumoured to be called ‘Google Wallet’.

    The Wall Street Journal website reported Google’s plans late Friday, citing sources “familiar” with the company’s plans. No details about Google’s strategy were revealed.

    Analysts have commented that a rival Google payment system would prove a mighty bummer to PayPal’s owners, eBay.

    In the last quarter, revenue from PayPal amounted to $233.1 million (~£128m, ~€190m), equal to nearly a quarter of eBay’s revenue during the period.

    Diversifying into the online payments business looks a wise move for Google who are currently dependent on advertising, accounting for almost all of its first-quarter revenue of $1.26 billion (~£690m, ~€1bn).

    Google Wallet Looks To Challenge PayPalSellers who run auctions on eBay are major buyers of Google’s ads, which appear alongside search results, so it’s not surprising to see the company angling in for a slice of the payment action.

    Rumours about the new Google service heated up after a panel discussion at a Piper Jaffray Internet conference, where Scot Wingo, chief executive of e-commerce consulting firm Channel Advisor, said he believed the payment service would be launched soon.

    According to the story in the Wall Street Journal, Wingo said he based his statement on questions from retailers with which his company works. They’d apparently asked him whether his company would be supporting the “Google Wallet” service, thus sending the cat fleeing from its bag.

    A Google spokesman declined to comment on the report.

    Wall Street Journal

  • Legal UK Music Downloads Grow 75% In Twelve Months

    Legal UK Music Downloads Grow 75% In Twelve MonthsAccording to a survey by Entertainment Media Research, UK legal digital music downloads have grown by a thumping great 75% in a year.

    The 2005 Digital Music Survey also predicts that UK consumers will spend 60% more on buying music downloads in the next six months

    Although 40% of UK music lovers are still grooving to music files illegally downloaded to their MP3 players and PCs, the survey found that 35% had bought legal downloads with a further 23% intending to start purchasing downloads soon.

    Legal downloads are continuing to find favour with consumers, with over two thirds of illegal downloaders claiming they will download less in the future.

    The survey revealed that the dwindling enthusiasm for dodgy downloading was due to user concerns about prosecution (44%), fear of viruses (29%) and inferior audio quality vs legal downloads (21%).

    Legal UK Music Downloads Grow 75% In Twelve MonthsThese findings are supported by the news that legal digital downloads have accounted for 8% of Coldplay’s recent album sales in the US – the biggest share for any new release to date.

    Dutifully dissecting the digital demographic, we can reveal that the fear of getting into trouble with The Man worried 13-17 year olds (50%) and women (47%) the most, while 35-44 year olds (35%) and women (34%) were most concerned about the prospect of downloading infected and unauthorised files.

    Spoddy, EQ-adjusting audio aficionados of the male variety were the most put off by the audio quality of the unauthorised tracks, with the difficulty in finding the exact right track particularly troubling music-obsessed blokes between 25-44.

    The survey discovered that legal download demand is being fuelled by immediacy over price, with nearly two-thirds (63%) claiming immediate availability as being the key reason.

    The ‘must-have-that-record-now’ ethos was most reflected by men in the 18-24 age group, with the price of downloads relative to CDs seen as a less important factor (43%).

    Legal UK Music Downloads Grow 75% In Twelve MonthsTwo fifths of those surveyed preferred digital downloads because they were only interested in one or two tracks, while 29% downloaded music to sample an album before purchase.

    The survey revealed that 45% of legal downloaders buy current singles, unlike older consumers (45 years plus) who tended to know what tracks they want and were more likely to purchase 1-2 tracks from an album.

    Russell Hart, Chief Executive, Entertainment Media Research, rummaged through the figures, mulled for a moment and then declared, “The findings indicate that the music industry is approaching a strategic milestone with the population of legal downloaders close to exceeding that of pirates.”

    The survey was undertaken in association with law firm, Olswang, with their senior partner and Digital Lifestyles chum John Enser, commenting, “Clear deterrents to illegal downloading are emerging with fear of prosecution running high and close behind is the sense that unauthorised downloading is “not fair on the artists,” suggesting that the industry’s messages, led by the BPI, are being communicated effectively.”

    Entertainment Media Research

  • Apple And Sundance Sign iTunes Podcasting Deal

    Apple And Sundance Sign iTunes Podcasting DealApple and the Sundance Channel have signed a deal that will make content from the cable network exclusively available as podcast downloads from the Apple iTunes Web site next month, according to AdAge.

    Sundance will be one of the first exclusive iTunes partners in a deal that sees Apple spreading the focus of its iTunes operations to incorporate radio-like media within its music distribution hub.

    Apple And Sundance Sign iTunes Podcasting DealOne of the first iTunes podcast features scheduled for download from the Sundance Channel will be The Al Franken Show who is, apparently, an Air America talk show host.

    Apple will also be hosting a streaming collection of video clips from the show on their site.

    Apple is currently believed to be propositioning a host of media and entertainment outlets – including magazines and radio stations – in an attempt to strike deals to make more content available via iTunes podcasts.

    Apple And Sundance Sign iTunes Podcasting DealThe feature in AdAge also reports that Sundance will receive Apple’s post-production editing equipment and expertise as part of the barter deal, with the two companies likely to collaborate on the Apple retail level in the future.

    “For us Apple is absolutely a like-minded brand in the way they position themselves,” said Kirk Iwanowski, senior vice president for marketing at Sundance.

    Apple clearly view podcasts as an important development, with Apple CEO Steve Jobs previously talking about providing podcast directories within iTunes, supported by an editorial team dedicated to identifying the best podcasts.

    Apple
    Sundance Channel
    AdAge [subscription site]

  • OfCom Response To DCMS Green Paper on BBC Royal Charter: Comment

    OfCom Response To DCMS Green Paper on BBC Royal Charter: CommentOfcom’s press release accompanying their response to the DCMS green paper on BBC Royal charter was my first point for comment. It initially indicated to me Ofcom were sticking to:

    * An institutional model of PSB (BBC fully-funded, cornerstone of PSB, key role in digital switchover, all things to all people, etc.);

    * The much-derided PSP concept; and

    * ‘The BBC is independent’ myth (Note the irony – this statement is otherwise contained in a document related to how the government will establish the funding, governance and remit of the BBC).

    I wondered if I was being a little too hard on Ofcom. If there was original, evidence-based thinking in the document?

    Once I’d had the opportunity of read through the whole document, combined with the benefit of reflection, my views changed slightly, leading me to the following conclusions.

    1. Ofcom have produced more original thinking than I gave them credit for, initially, perhaps because the introduction and summary to the document are not as robust as its contents. Read on…

    2. That being said, Ofcom in its response still embarrassingly clings to the discredited notion that PSB must be fostered by significant and prolonged state intervention in the form of subsidy. I agree with the Financial Times on that point. Will there always be a need for a multi-billion pound state subsidy to this sector?

    3. Much of Ofcom’s thinking stems from a very questionable line of logic. Ofcom posit that PSB is in danger of becoming a BBC monopoly because the ‘implicit’ subsidy given to ITV and Channel Five is disappearing as the move to digital is underway. This line of argument is contained in Sections 2.4 through 2.11 of Ofcom’s response. I’ve never been convinced by this argument for two reasons: (i) recent empirical research by the Satellite and Cable Broadcasters Group (SCBG) demonstrated that PSB is being provided in abundance in the digital world without any subsidy and (ii) Channel 4 provides PSB and makes money. Ofcom’s statements–actually they are more like predictions–on this point have simply been unconvincing.

    4. Someone should actually listen to what the SCBG has to say. These providers don’t receive scarce spectrum, don’t have must-carry status, and don’t receive public funds. Yet SCBG say their members produce 14,000 hours of PSB programming per month—more than all the terrestrial channels combined. The SCBG say:

    [I]n the majority of programme genres that Ofcom defines as “public service broadcasting”, channels other than the BBC’s now provide most of the UK output: more than 60% of news and current affairs, more than 90% of documentaries, more than 80% of arts and music programmes. It follows that publicly funded broadcasting should now be limited to services, or to a quality of service, that the private economy cannot provide or would not provide in the absence of competing public subsidy.

    OfCom Response To DCMS Green Paper on BBC Royal Charter: CommentThis reflects the EU rules governing the use of State Aid, which require that publicly funded services such as the BBC’s must complement rather than substitute or duplicate provision by the market. Furthermore, where market developments supersede publicly funded provision, the BBC should withdraw from those services or activities and re-direct its valuable public resources to areas of activity where there is a proven market failure. While market failure should not be the only test applied to BBC services, it should provide the underpinning for all publicly funded BBC services. The absence of a market failure analysis raises significant questions as to the compatibility of the BBC’s publicly funded status with European State Aid rules.

    5. Give Ofcom some credit – if the SCBG is wrong and instead Ofcom’s thinking is correct and PSB does require massive public subsidy, at least they have it right that the public subsidy should not all go to the BBC. Ofcom also propose a responsible structure to apportion that subsidy.

    6. Give Ofcom more credit – they are keen to point out that the BBC’s role in the digital switchover process should not mean a government preference for Freeview over other digital platforms. Ofcom say the switchover should be platform neutral. Amen. Freeview stinks – I recently heard an influential observer charitably call it a ‘transitional technology’, and that’s really about the best you can say for it. Its capacity is limited; it’s not two-way; it has no worthwhile gaming applications, etc.

    7. One more area where Ofcom deserve credit – suggesting to DCMS that it consider moving the review date for PSB funding to 2010 instead of post-digital switchover. Ofcom rightly realise that this is a fast-changing area and an earlier review will serve the public interest.

    8. Finally, Ofcom say they want an ‘enhanced’ license fee for British viewers. An ‘enhanced fee’ – that can’t be a good thing, right? How much more will that cost us?

    Russ Taylor is a co-founder of ofcomwatch.

    Review of the BBC’s Royal Charter – Ofcom response to the Green Paper
    Ofcom publishes response to Government Green Paper on BBC Royal Charter Press Release
    BBC Charter Review

  • Gorillaz Launch ‘Next Generation’ Enhanced Video

    Gorillaz Launch 'Next Generation' Enhanced VideoAnimated UK act, Gorillaz, are proudly claiming a world first for their ‘next generation’ enhanced video for ‘Feel Good Inc.’

    Using new “template technology” brewed up by MTV and its partner Ensequence, the video for ‘Feel Good Inc’ utilises the technology’s modular capabilities which – apparently – allow “more in-depth, bespoke, multi-layered content to be added behind the red button.”

    After consulting our buzzword translator, we’ve worked out that their next-gen video will allow viewers to call up more interactive content, including track info, competitions and artist biogs, as well as each band member’s audio commentary on the video.

    “The new Gorillaz video takes the extended relationship interactivity offers and takes it a step further, giving fans a much richer experience, “offered Lisa Gower, Digital Media Manager at Parlophone.

    “The new technology allows fans to get closer to their favourite artists and brings interactive content closer to the quality and choice found with the ‘extras’ on DVDs,” she added.

    Gorillaz Launch 'Next Generation' Enhanced VideoBundling in a host of interactive freebies is clearly being seen as a useful marketing tool for record companies, keen to discover new ways to part loyal fans with their cash.

    Matthew Kershaw, Head of Interactive, MTV Networks UK & Ireland, explains, “Offering greater flexibility, we now have the creative freedom to create bespoke interactive layers that complement each video and can be different depending on when the viewer accesses them, giving fans a far richer and more enhanced experience than they have had before”.

    Elsewhere, the Gorillaz have confirmed details for an innovative virtual US tour, with unique performances being streamed via the Web sites of radio stations across the country.

    The Demon Detour virtual tour starts on June 6 at KNDD Seattle’s 1077theend.com and will go on to ‘visit’ the sites of 39 US radio stations and include two national broadcasts.

    Gorillaz Launch 'Next Generation' Enhanced VideoThe band – brainchild of Blur’s Damon Albarn (aka 2D) and Tank Girl” creator Jamie Hewlett (aka Murdoc) – are already celebrating the US success of their second album, “Demon Days,” which has debuted at No. 6 on The Billboard 200.

    “It’s not enough that we’ve just recorded and released the defining album of the century, now we’ve gotta go tell the world about it,” quipped. “We’re gonna play some live songs, maybe talk a little about the album, crack some jokes.”

    Gorillaz
    Ensequence

  • Europe’s Broadband Access Overtakes America’s

    Europe's Broadband Access Overtakes AmericasA new survey published today reveals that more Europeans than Americans possessed a broadband Internet connection in the first quarter of 2005, with hi-tech South Korea in danger of losing its global pole position.

    The Asia Pacific region – home to most of the world’s population – continues to be the world’s biggest broadband market, notching up 61 million subscribers and a 39 percent share of the global broadband market.

    The research by the Anglo-Dutch research group TelecomPaper placed Europe in second place with 47.95 million broadband subscribers, edging past America with 47.53 million.

    “Europe has outrun the Americas for the first time in history and became the second largest broadband market in the world,” TelecomPaper noted.

    The addition of broadband to European homes was also greater than Asia and America, growing around twice as fast.

    Europe's Broadband Access Overtakes AmericasLeading the European charge were countries such as the Netherlands and Denmark whose broadband connectivity now only trails South Korea by a smidgen.

    South Korea currently boasts 23.92 broadband connections per 100 inhabitants, which is calculated to give over 50 percent of the population fast internet access when connection-sharing is taken into account.

    Growth in South Korea has almost come to standstill, with new connections only up 1.45 percent from the same period last year.

    In the Netherlands and Denmark growth was explosive, with penetration reaching 21.1 percent, up from 13.9 and 15.8 percent respectively.

    Europe's Broadband Access Overtakes Americas“Given the slow growth of South Korea, we expect that the top position, now held by South Korea, will change hands this year,” observed TelecomPaper director Ed Achterberg.

    With virtual telecoms operators gaining access to the incumbent operator’s networks via European unbundling regulations, consumers have been able to take advantage from the fierce competition among telecoms’ operators and cable TV companies.

    European telecommunications commissioner Viviane Reding stated that she wanted more than half of all Europeans to have high-speed Internet access by 2010, bringing it up from an average 8.5 percent in 2004.

    Five out the world’s top 10 broadband nations are European, with Hong Kong at number four and Canada at five. Switzerland, Israel, Taiwan, Norway and Sweden are all up in the top ten, boasting at least 16.9 percent fast Internet connections per 100 citizens.

    TelecomPaper

  • Gary McKinnon, Wood Green’s Biggest Hacker Faces Extradition

    Biggest Military Computer Hacker In Extradition BattleAn unemployed Scottish man alleged to have carried out “the biggest military computer hack of all time” will appear in a London court today.

    Clearly not one to merely dabble, Gary McKinnon, 39, faces extradition after being accused of gaining illegal access and fiddling about with files on no less than 53 US military and NASA computers over a 12-month period from 2001 to 2002.

    Using software downloaded off the Internet, McKinnon allegedly hacked his way into almost 100 networks operated by NASA, the US Army, US Navy, Department of Defence and the US Air Force, with the US government estimating that his antics have cost around one million dollars (£570,000, €790,000) to track down and fix.

    Originally from Milton, Glasgow, the north London resident was indicted in 2002 by a Federal Grand Jury on eight counts of computer-related crimes in 14 different States.

    The indictment claims he successfully hacked into an Army computer at Fort Myer, Virginia and then indulged in a veritable orgy of hacking merriment after obtaining administrator privileges.

    McKinnon is alleged to have transmitted codes, information and commands, deleted critical system files, copied username and password files and installed tools to gain unauthorised access to other machines before finishing off with a flurry and deleting around 1,300 user accounts.

    In New Jersey, it’s claimed he hacked into the Earle Naval Weapons Station network and plundered 950 passwords a few days after 9/11, which resulted in the entire base being effectively shut down for a week.

    With a sense of the dramatic, Paul McNulty, the US Attorney for the Eastern District of Virginia, announced that “Mr McKinnon is charged with the biggest military computer hack of all time” at the time of his indictment in 2002.

    Investigators found that many of the computers he allegedly hacked were ‘protected’ by easily guessed passwords, and although sensitive information was downloaded, no classified material was released.

    Investigators found no evidence of data being offered to foreign governments or evil terrorist organisations, prompting his solicitor, Karen Todner, to suggest that the motivation for the extradition is political with the intent to make an example of McKinnon.

    “The Crown Prosecution Service has the power and opportunity to charge Mr McKinnon, a British citizen, with offences for which he could stand trial in this country,” she said.

    “However, they have chosen not to pursue this course of action and are allowing the American authorities to apply for the extradition of a British citizen,” Todner added.

    If extradited and found guilty, McKinnon could face a maximum penalty of five years in the slammer and a £157,000 (~US $288,249.48 ~ €233,953.42) fine.

  • ASA Rules NTL Broadband Not “5x faster”

    NTL 5x Faster Broadband Claims Ruled Misleading By ASANTL’s claim that 300K broadband offer was “more than 5 times faster than standard 56K dial-up internet” has been happy-slapped down by the Advertising Standards Authority (ASA), who condemned it as being in breach of TV Advertising Standards Code.

    The offending broadcast appeared on Broadband UK (NTL’s own, self-promotional channel) and extolled the virtues of NTL’s “3 for £30” package, which lumps in a telephone service, a digital television service and a broadband internet service.

    The advert claimed that NTL’s broadband service was “more than 5 times faster than standard 56K dial-up internet” with the presenter adding that subscribers could “e-mail your friends and family all around the world a lot faster, in fact five times faster”.

    A viewer was having none of it, convinced that the advertisement was misleading, because he believed that NTL’s service was only five times faster than standard dial-up internet for downloading, with upload speeds creaking along at a stately 150K.

    In other words, it definitely wasn’t five times quicker a standard dial-up internet connection. No way, Jose.

    Issue was also taken with the curious suggestion that emails would somehow be received “five times faster.”

    NTL put up a valiant but ultimately doomed attempt to back up their claims when they were hauled in front of the ASA.

    NTL 5x Faster Broadband Claims Ruled Misleading By ASAThe telecoms giant insisted that it was standard industry practice to refer to the speed of broadband only in terms of download speed and, to back up their case, readily snitched on a host of competitors making similar claims.

    The ASA were having none of it, pointing out that with consumers increasingly using the internet to upload digital content (e.g. photo files) they were “more likely to interpret the claim as meaning that all internet use (downloading and uploading) would be five times faster unless told otherwise.”

    The ASA ruled that the advertising was misleading and that NTL should have made clear that its claim “5 times faster than standard 56K dial-up” was limited to download speed.

    The Authority also found that the claim about the “five times faster” email was equally likely to mislead viewers.

    Suitably chastised and ‘umbled, NTL have agreed to change the wording of future advertisements. They now have a “grace period” of three months from 8 June to ensure that their wording stays within the ASA guidelines.

    NTL Broadband
    ASA

  • BenQ Confirms Siemens Mobile Purchase

    BenQ Confirms Siemens Mobile PurchaseAfter an eternity of “will they? won’t they?” rumours Siemens has announced that it is to flog its loss-making mobile-phones unit to the Taiwan-based BenQ Group.

    The German conglomerate has stated that company will be shunted in the direction of the big boy BenQ business, who will acquire Siemens’ entire mobile phone business in a deal costing €350 million (~US$429m~£234.7m).

    BenQ Group, which also produces mobile phones as well as a host of other consumer electronic gizmos like digital cameras, scanners and LCD screens, has confirmed that it is to acquire Siemens’ entire mobile phone business with more than 6,000 employees worldwide.

    BenQ Confirms Siemens Mobile PurchaseThrough the haze of a soft focus lens, Klaus Kleinfeld, the CEO of Siemens AG whispered sweet nothings about his new bedfellow:

    “With this partnership, we have found a sustainable perspective for our mobile phones business. BenQ and Siemens complement one another ideally. We will be uniting our strengths with BenQ’s highly successful consumer business. In addition, we also complement one another perfectly in terms of geography. This will give BenQ, which up until now has been very strong in Asia, access to the European and Latin American markets where we hold leading positions.”

    Once they’ve got the company in their hot sweaty palms, BenQ will have the rights to use the Siemens brand and name for five years, with the business being headquartered in Munich, Germany.

    BenQ Confirms Siemens Mobile PurchasePerhaps a little tipsy from wielding his fearsome buying power, BenQ Chairman & CEO K.Y. Lee roared “With the acquisition of Siemens’s mobile phones business, we are rapidly approaching our goal to become one of the world’s leading players in the mobile phone industry. Our expansion strategy will be strongly supported by this deal, as we can rely on a global organization with excellent employees, a well-established blue-chip customer base in the mobile business and a strong brand with high impact.”

    BenQ are already one of the fastest-growing vendors in the mobile phones segment in their home Asian market and see the partnership with Siemens as a key part of their ambitious international expansion plans.

    As part of the deal Siemens will acquire €50 million worth of new BenQ shares and will be budsying up with BenQ as a preferred partner for end-to-end mobile communication solutions.

    BenQ Confirms Siemens Mobile Purchase“Siemens will continue to offer its customers in the telecommunications industry one-stop shopping for all their needs. With BenQ, we have found a partner who will supply us with the corresponding products. In addition, we will be collaborating closely in research and development. Moreover, we also intend to utilize synergies in jointly addressing customers and in our selling operations,” commented Lothar Pauly, the CEO of the Siemens Communications Group.

    The agreement is subject to approval from BenQ’s shareholders and anti-trust authorities, with the company hoping to close the deal by the end of September.

    BenQ
    Siemens