BBC ‘FreeSat’: Where’s The Service?

BBC FreeSat: Where's The Service?Much has been made of what have been reported as poor results at BskyB (Profits announced on Friday 4 Nov 05 saw a pre-tax rise of 13.6% to £200m), intense competition is given as the cause of the lower than hoped for growth in subscribers.

The competition is attributed to the steady increase in Freeview penetration but where is the much trumpeted BBC free satellite offering, they labeled FreeSat?

Speaking recently with an NDS insider it was brought to my attention that this new ‘platform’ could be something of an empty threat. This must, of course been judged through the knowledge that NDS is the TV conditional access subscriber technology company used by Bskyb.

Even bearing this in mind, we felt it was worth asking ourselves a few questions about how it would work, who would view it and what would be its purpose:

How would it work?
BBC FreeSat: Where's The Service?Most would consider a UK satellite rival needs to be positioned to use the same satellites as Sky services that’s Eurobird and Astra 2. If you move away from their orbital positions, you’re going to have to duplicate a whole load of services across two platforms with the expense that will entail.

Who would view it?
Presumably the target audience are those who want Freeview but aren’t currently served. Freeview coverage is growing steadily and a Satellite installation is always going to be more costly than a terrestrial one, so I reckon numbers here will be limited.

BBC FreeSat: Where's The Service?The other group that would be interested are the ‘churn’ which are now reported by Sky as around 11%. These are subscribers who are leaving their Bskyb packages – but they’re really already on the Sky Freesat as unless someone comes and takes away their Set- top-box and mini-dish. They’ll get many of the FTA (Free To Air) services like ITV3 that aren’t available on analogue terrestrial and, for a small charge, can obtain a viewing card that will allow them to view those encrypted services like Channel 5, Channel 4, ITV1 and ITV2.

So what’s the purpose?
It seems to me that one purpose of the BBC floating the idea of FreeSat is as a spoiler to Bskyb. To perhaps deter those at the margin from signing up and also to increase the traditional broadcasters negotiating position when speaking to Sky.

With the promise of Satellite delivered HDTV in 2006, the continuing growth of Sky+ and the strategic takeover of Easynet, Sky still looks to know where it’s going. Given time and with the right marketing by Sky, many ‘Free-viewers’ will trade up to a Sky package that fits their requirement.

Long term, as long as Bskyb retains its hunger for subscribers, and continues to secure content that viewers wish for, I’d back it against ITV and the cable companies, with or without a new BBC sponsored Satellite version of Freeview.

UK Digital TV Trial Results In – It Went Well

UK Digital TV Trial Results In - It Went WellThe long-awaited results from the Welsh Digital TV trial were published today.

The trial ran in the carefully chosen sites of Ferryside and Llansteffan, two Welsh villages either side of the River Towy (Google map, Geograph photo). The main reasons, it’s cut off as it’s surrounded by mountains and the sea.

The project started back in May 2004 with a roadshow that alerted the local residents to the intentions of the trial and to show them the range of equipment that they could choose.

Following the positive acceptance of the trial, the equipment was selected and installed and setup by residents. They were offered one of five Set Top Boxes and 2 PVR’s as replacements for their video recorders. The big difference between this trial and the full UK rollout, was that the equipment was supplied to them free of charge – something the UK government has refused to consider for the country at large.

The TV transmitter sat on the Ferryside of the River Towy serving the 475 homes and 1,200 residents that lived in both locations. The population was more elderly, retired and ill that the average UK population. Nearly 30% of the population of Ferryside were over 60.

UK Digital TV Trial Results In - It Went WellThe digital signal was switched on in November 2004, running simultaneously with current analogue for three month.

The big day of tension was on 30 March 2005 when the analogue signal was switched off. Digital-Lifestyles spoke to key members of the team during this time and learnt that it had gone remarkably smoothly, much to everyone’s delight.

The summary of the results from the 64 page document are as follows.

UK Digital TV Trial Results In - It Went WellTransmission and Coverage – No one lost their TV service during the trial. Only three homes, which were previously in poor reception areas, could not receive the digital service and these were given a digital satellite service. Broadband was introduced during the trial and is seen as an alternative form of delivery to satellite.

Consumer Experience – Not everyone was able to install the equipment themselves but the majority of those who had trouble were able to fix problems with guidance over the phone.

Remote Control – The elderly hit problems handling additional remotes, especially those with many buttons – their preference being remotes with three functions – on/off, volume and channel change.

Aerials and Connectivity – This is where the majority of problems occurred. Digital TV needs a quality signal to work and nearly a quarter (22%) of the household had problems. Set-Top aerials (Do they still exist?) had problems, which wasn’t really a surprise.

UK Digital TV Trial Results In - It Went WellContent – Having an EPG went down well with the residents, particular when they used it to record programs on their PVR. The trialists also enthused about the ability to receive extra TV channels – after all the major benefit to consumer if the expanded choice they will be given.

The total cost of the trial was a little short of 1 million pounds. The UK Government put up £565,000 and the broadcasters the rest, £300,000.

Many organisation worked hard to bring the trial to a successful outcome including Intellect, the trade association for the UK IT, Telecommunications and Electronics industries in the UK.

There’s going to be a lot of people letting out a sign of relief that this trial went well, and not just in the UK. Those involved feel there have been some real lessons learnt here. The harsh reality is that there a world of difference between a controlled trial in two villages in the Wales and a full scale rollout over the UK.

Digital Switchover Technical Trial at Ferryside and Llansteffan Report PDF (1.68mb)
Intellect

Sky Active re-launches with Significant Upgrade

The Sky Active service, which has been around for the last five years, has this week had a considerable redesign. Originally a text-based approach, the new version is significantly richer and takes is into a magazine style. We spoke to Sky to get the details.

Sky Active Front pageThe opening page (example right) has a video background running on the right and a small number of highlighted options on the left hand side. The layout and links on this page change throughout the day, to match the audience that they think will be looking at it. Currently changing twice it will feature items like horoscopes and lifestyles links during the day and betting and dating in the evening.

Sky Active Content pageAnother way to access the content is via a mosaic layout (example right). This shows a checkerboard of 16 video pieces running on loops. As the viewer uses their remote control to navigate between the videos, bring it in to focus, the audio channel associated with that video loop plays. This short-form video programming is designed to draw people in to the interactive content that lies behind and on pressing the Select key takes them to the content.

It’s clear that Sky is putting more resources (read money) into this service. There is a full time editorial team of ten people working on it on a day-to-day basis and with the video running, considerably more satellite bandwidth is required to run the video. Sixty people across the organisation have been involved with the re-launching of the site – twenty of them within the design team.

Sky Active is creating much of the content in-house, as well as commissioning other pieces externally. The content that is being created is unique to Sky Active.

Clearly Sky is making money from their interactive service, and want to make sure that they are ahead of the game (pun intended) as other rival services are launched.

Sky Active

New UK VOD Gets All Clear from EU

European regulators have approved a joint venture between The Walt Disney Company, Columbia Pictures (a division of Japanese electronics giant Sony), and the UK’s ON Demand Group to provide a video-on-demand service in Britain and Ireland. The new venture will be called MovieCo and will give UK cable network operators an alternative to procure video content other than BSkyB, which is currently the dominant player on this market.

The MovieCo joint venture will offer films to customers of Britain and Ireland’s two biggest cable companies, Telewest and NTL. According to the EU statement, it ‘will provide an open platform to which movie content providers will have access on a non-discriminatory basis, therefore enabling them to make films available by way of video-on-demand directly to customers.’ The deal is also likely to help improve Hollywood’s leverage with BSkyB, as the satellite TV company renegotiates with individual studios over the rights to films for its stable of movie channels. Sky offers its movie channels to cable customers as well as its own satellite subscribers.

The new service will allow viewers to pick from a wide selection of movies to watch whenever they want. The technology is expected to be a key weapon for cable and telecommunications providers in their battle against satellite firms. Companies including BT Group and France Telecom’s Wanadoo also have video-on-demand platforms in the works. Video Networks’ HomeChoice already offers video-on-demand to areas of London.

More importantly, MovieCo will add legitimacy to the concept of on-demand movie downloads to PCs. The business has been in a state of flux because of piracy on popular peer-to-peer networks (P2P) and concerns over the quality of digital movies. To boot, the sector is also under constant scrutiny of the Recording Industry Association of America (RIAA), which is making good on its threat to sue file-swappers. The trade association has been busy in the US issuing subpoenas to ISPs demanding the identities of subscribers using P2P applications to upload and download copyrighted works.

The Walt Disney Company
Columbia Pictures (Sony)
ON Demand Group

Comcast turns on Microsoft’s TV software

Microsoft’s new TV software, which includes an interactive programme guide (IPG), will support advanced digital cable services, including the launch of dual-tuner digital video recorders to 1 million customers. The move is expected to further attract consumers to video-on-demand (VOD) services.

The announcement is the first major US deployment of Microsoft’s Foundation Edition software. With the launch of dual-tuner DVRs supported by Foundation Edition, Comcast customers will be able to record their favourite programmes digitally using an on-screen interface that Microsoft says is easier to use and navigate compared to the TV Guide Interactive software which dominates the US cable market. Viewers also can pause and rewind live television broadcasts, build a customised list of recordings by using the DVR’s repeat-recording capability to record multiple episodes of favourite shows, as well as record high-definition television (HDTV) broadcasts.

As part of the change, for an extra monthly premium, Comcast will start offering set-top cable boxes with built-in digital recording capabilities and hard disks for storing recorded television – effectively giving the cable box the same functions as stand-alone devices such as TiVo. The price for existing digital-cable customers will be an additional $9.95 per month on top of their current bill. For current high-definition subscribers, the price to upgrade to the digital recording box will be $4.95 per month.

Microsoft TV Foundation Edition software will be available immediately on new advanced digital set-top boxes with dual-tuner DVR technology. The software will be automatically downloaded in phases to all other set-top boxes in Washington state over Comcast’s digital network in the next few months.

“Comcast is a leader in providing new products on our unparalleled two-way digital platform, and we are always looking at new ways to bring our customers more value, choice and control,” said Len Rozek, senior vice president of Comcast’s Washington market. “The Microsoft software will help our customers get an amazing cable television experience. As Comcast continues to roll out advanced video products – such as VOD, HDTV and DVRs – it’s crucial to deliver a user experience that allows customers to easily navigate the many choices they have to find what they want, when they want it.”

Foundation Edition 1.7 helps cable companies maximise revenues by providing a better, more integrated customer experience and better merchandising opportunities for premium TV offerings and managed content services. It gives multiple service operators the opportunity to up-sell new and existing services, whilst striving to improve consumer satisfaction and retention. It also provides consumers with easy access to interactive games and information portals such as local weather, sports and news.

Enhancements to the software include a ‘smart’ progress bar that appears during playback and shows how much of the programme remains and how much buffer space is left, a channel mapping feature that lets you record a series even when it moves from one channel to another, and smart series options that let you record a specific number of episodes, skip rebroadcast episodes and reruns, set priorities for programs in case episodes conflict, and input the start and end times of programs. In addition, buffering lets viewers record the entire show they’re watching even if they don’t start recording until halfway through the program. Knowing Microsoft, there’s also the opportunity somewhere down the road for Media Center PCs to connect to Comcast video services, as well. And if the company manages to strike a deal with other digital TV providers, such as BSkyB, most of us will have Microsoft software in our living rooms as well as our workplaces.

BBC Spooks Dares to Combine Drama and Interactivity

As more people take up digital television, whether through Freeview, Sky or other means, the enhanced viewing experience becomes the norm rather than the exception.  For instance enhanced sport broadcasts, such as BBC coverage of both Wimbledon and the Olympics, offer viewers the opportunity to tailor the broadcast programming to their interests by enabling them to watch events that would not otherwise be available.  Likewise Sky’s fenhanced football allows viewers to choose the commentators and camera angles.  News multi-screen offers similar flexibility in navigating news content. Yet interactive drama programmes are often regarded as the holy grail of enhanced television.  The scripted linear narrative is seen as a barrier to interactivity.  So when producers of the Five soap Family Affairs announced that they planned to broadcast an interactive episode in May 2004, pundits were intrigued.  Theirs was the Big Brother version of interactivity – viewers were asked to vote, by phone,  on the outcome of a love triangle.  The phone vote generated extra income for the broadcaster and new viewers for the programme.  On the record, the producers were delighted to offer a television first.  However, when asked about the interactive episode off the record, a very senior executive involved at all stages of development and production said at the time,  “Never again”.  It turns out that accommodating even such a limited element of uncertainty in the narrative posed great difficulty for future storylining and production schedules.

BBC Spooks InteractiveMore recently the BBC has claimed to offer yet another enhanced drama first with interactive Spooks.  The third series of this successful spy drama began transmission on BBC1 Monday 11 October.   Unlike Family Affairs’ tentative foray into interactivity, viewers will not be voting on Spooks storylines.  (If they could, they’d most certainly vote to keep Tom Quinn, the main character played by Matthew Macfadyen who exits the show in Episode 3.)  Instead immediately after the programme, digital viewers are invited to find out if they have what it takes to make it as a spy.  Led by Harry Pearce (a crossover character from the television series portrayed by Peter Firth), participants take a series of scored tests that examine essential espionage skills such as memory, reaction and observation.  From Episode 6 viewers will be able to participate in a mission that was written by Steve Bailie, an experienced writer of television drama.  “The aim,” Sophie Walpole BBC’s Head of Interactive Drama & Entertainment told us, “is to offer fans a deeper relationship with both the programme and its characters.”  In addition, Walpole pointed out,  “fans will get something back – they’ll get to know a little about themselves.” 

According to the BBC, the number of unique users for the Spooks Website during the second series “ran into the hundreds of thousands.”  The decision to develop and produce the interactive platform was taken because the producers had such a strong proposal.  According to Walpole, “ The BBC is always looking at ways to develop its content.  But Spooks was not singled out for development in this way.  The producers had a really good proposition.”  She continued, “ The inspiration and vision of Andrew Whitehouse (the producer of Spooks’ interactive content) was incredible.  We had a great producer with a great idea.”  The enhanced TV elements are intended to complement the revamped Website so that, although the site also offers a spy training academy, the experiences are completely different. “The Spooks superfan who goes to both the Website and the interactive elements will not feel like they’ve had a similar experience,” said Walpole.  Figures for new users of the Website or users of the enhanced television platform after transmission of the first episode are not yet available.

When asked how technology affected the development of enhanced television in general, Walpole stated that while it is technically possible, the BBC opted not to transmit enhanced Spooks via broadband because they wanted it to be seen by as many viewers as possible.  “Although they continue to grow, broadband audiences are still small.”  Looking to the future Walpole said she was certain that the BBC would make this type of rich content available to broadband users, possibly as soon as next year.

From what I’ve seen so far, the BBC has reason to be proud of interactive Spooks.  By recognising that interactive drama doesn’t necessarily infer gimmicky phone votes (aka viewer extortion) or ceding control of the narrative to the audience, they deftly avoided the traps that frustrated at least one Family Affairs executive.  The production values on Spooks are really very high indeed.  And the spy training modules transmitted after Episode 1 were good fun.  Most importantly, they lend themselves quite nicely to a shared experience – an element of the interactive experience that  is essential for television audiences.  The aim of providing a way for fans to develop a closer relationship with the programme is definitely achieved.  If the enhanced Spooks disappoints at all, it is that the enhancements are extremely limited.  The spy training takes approximately 30 minutes to complete – that’s a bit too long.  Unfortunately, there’s no way to navigate through the game; participants must start at the beginning and move through to the end to get scores.  Also, the training modules will be repeated after Episodes 2 through 5 and the narrative mission transmitted after Episode 6 will be repeated after Episodes 7 through 10.  While this offers viewers the opportunity to practice their skills it means that, in effect, there are only 2 unique enhancements throughout the 10-week run.  That’s a great shame because they’ve done such a good job of creating enhanced Spooks that I really would have liked more!


In the UK, Episodes 3 – 10 of Spooks will be broadcast Mondays at 21.00 on BBC1.  Episodes are repeated on Saturdays at 21.10 on BBC3 followed by an advance transmission of the next episode at 22.10.  The interactive elements are broadcast immediately after transmission on both channels.

BBC Sppoks site

TV-B-Gone – Rid your world of unwanted TV

Think of all the waiting rooms where you have had to endure mindless soaps, the bars where you have been silenced into submission by a cocktail of football or MTV – depending on which end you sit.  If you have ever wished for a gizmo that would quell the cacophony then your wish has been granted.

A gadget cunningly disguised as a car alarm remote clandestinely switches off television sets by the simple press of a button now exists.  Get your hands on one of these and going for a pint could yet again become the social event that it was fifty years ago – before the art of conversation was subsumed by wide-eyed silence punctuated by disjointed roars.

The gadget with the moral dimension has a name with a biblical ring – TV-B-Gone, and like the parting of the Red Sea it will silence the attention sapping scourge in any public area. When activated, the universal remote control with a mission will spend about a minute flashing out 209 different codes to turn off televisions, attacking the most popular brands first. There is an American-Asian model and a European one, using different codes.

TV-B-Gone’s inventor Mitch Altman, who was recently interviewed by Steven Bodzin for Wired, already has a pretty impressive track record.  He wrote an Apple video game in 1977, which became a military training module, worked on virtual reality systems in VPL in the 1980’s, and more recently patented hard-drive controllers developed in his Silicon Valley data-storage maker company, 3Ware.

TV-B-Gone has just gone on sale so perhaps unwanted ambient TV may become a thing of the past, a social pariah we will tell our grandchildren about.  Question is are the TV manufacturers going to fight back?  Or, will it be the start of a whole new battle of wits like that between the computer security industry and the hackers, spammers and virus writers?

TV-B-Gone

DirecTV to Launch New Satellites, More Than 1500 New Channels Capacity

DirectTV have announced that they will be launching four new satellites with the capacity for a huge number of new channels – bringing more than 1500 high-definition channels to the American public.

The first two satellites, Spaceway 1 and Spaceway 2, will launch in 2005, to broadcast programming by the end of the year. I can’t believe that someone got the opportunity to name two space vehicles and gave them such crappy names – my respect for rocket scientists or at least their marketing departments has just plummeted, like a solar probe with a poorly-designed parachute deployment system.

The satellites will have capacity for more than 500 local high definition channels, bringing localised HD content to most of the US population. They will also expand on standard definition offings and bring other enhancements.

The other two satellites (DirectTV 10 and DirectTV 11 (Grrrrr!), will launch in early 2007 and have the capacity to unleash more than 1,000 additional local HD channels, 150 national channels and other unspecified programme offerings. These satellites, built by Boeing, will reach every US household and will be amongst the largest and most powerful Ka-band satellites ever lauched.

Mitch Stern, president and CEO, DirecTV said: “Today’s announcement is one of the most significant in the history of DirecTV. We are reinforcing our commitment to best serve our customers with the most attractive and compelling array of programming services available. Furthermore, with the launch of local HD channels we will help advance the nation’s transition to digital television.”

Good news then for Michael Powell, who has committed to a 2009 deadline for the USA’s analogue switch-off.

DirecTV

ITV’s Digital Plans

ITV chief executive Charles Allen has said that the company is to launch more channels to ensure that they stays competitive as broadcast television moves towards its all-digital future. Mark Desmond, managing director, said that details of the new channels would not be announced until after ITV3 launches this autumn. One of the channels is thought to be a children’s offering in association with a US broadcaster.

Additionally, the broadcaster is in talks with BBC director-general Mark Thompson to acquire BBC Worldwide’s 10 UKTV channels. To achieve this, ITV would buy out BBC Worldwide’s share in the joint venture with Flextech Television. This would bring ITV a raft of ready-made lifestyle channels including UKTV Gold, History, Food and Drama.

UKTV

Six Million Viewers Tune to Olympic BBC Interactive Service

The BBC’s interactive coverage of the Olympics has attracted 6.13 million viewers, meaning that half the available audience has tuned in at some point since the opening ceremony on the 13th August.

The BBC is including viewers who watched for at least a minute in the six million figure – though only 46% of the total watched the service for more than 25 minutes.

Andrew Thompson, head of new media, sports news and development for BBC Sport said: “The Olympics are perfect for interactive television because there are so many events happening at the same time. Before we had the interactive option, hundreds of hours of footage disappeared down a black hole. But now with interactive television, viewers have up to four extra sports to choose from and, judging by the initial figures, they are taking full advantage of that.”

The BBC’s traditional TV coverage has also been a success – a record 6.2 million viewers have tuned to to watch the evening highlights on BBC 2.

UK broadband internet users can get a taste of the BBC’s interactive TV service by following the link below.

BBC Sport Olympics Coverage