We’ve had it with Constant Contact, the service that offers to manage your newsletter mailing.
We’ve been using it for the Digital-Lifestyles newsletter for the last 18 months and initially found it good to use. Over time its performance has dropped lower and lower, to the point that we now feel we have no alternative but to find another solution.
We only use it once a week while we’re editing the content of the newsletter, which we’re pretty quick at doing these days. Even in this short amount of time we’re exposed to it, we’ve found in the last few months that the service simply stops responding, with the server just timing out.
We’ve been taking this up with Constant Contact over the last month. Over a lot of emails, their approach is to simply refuse to accept that they have a problem with the service, trying to tie us up with question of unrequited detail, which we felt was an attempt distract us from answering our questions.
For us, it appears that they’ve grown so large that their servers are falling over with their attempt to keep up with demand.
The long and the short of it? – We’d suggest that you steer clear of it. Watch these pages for our quest to find an alternative, hopefully from the open source world.
We’d be really interested to hear from you if you have had problems with Constant Contact too.