Vodafone Customer Slapped Down With £31,000 Data Roaming Charge

Vodafone Customer Slapped Down With £31,000 Data Roaming ChargeA Manchester- based IT consultant returned from a holiday in Portugal to find something worse than the dull northern weather to greet him in the shape of a hefty £31,500 telephone bill.

Finding himself dissatisfied with the entertainment on offer in Portugal, Iayn Dobsyn had elected to download an episode of Prison Break and a load of MP3s by using his mobile phone as a modem.

“The original figures looked like they had come down from the moon. I just laughed. There had to be some mistake. I knew I had used a lot of data while abroad, but not to the tune of £31,000,” he exclaimed.

Sadly, for Mr Dobsyn, he’d failed to check the limits set on his data plan, and he joined the long queue of punters who have been hit with Everest-sized bills when using data abroad.

Earlier this year, a Vodafone customer was slapped down to the tune of £27,000, after he’d downloaded a load of television shows via his mobile data package in the mistaken belief that he was on an unlimited data plan. Whoops!

In March, another Vodafone customer received a wet-fish-faceslap to the tune of £11,000 phone bill. To add insult to injury, the wallet-busting charges were incurred after his wife had started to download four episodes of the dire comedy show ‘Friends’ on the handset while still in the UK, with the downloads continuing while they were abroad.

Vodafone Customer Slapped Down With £31,000 Data Roaming ChargeHappily, telecoms companies will often substantially reduce the charges, either through being asked nicely or by getting legal on their botties: after employing a firm of solicitors, Dobsyn got Vodafone to slash the charges to just £229.

Keep it tight at the back… at the back… at the back…
These data price shockers seem to be following on from familiar stories of people being hit with massive premium phone line charges. Several years ago, a friend of ours – ecstatic and a trifle tipsy after returning home from a Cardiff City win – rang up the club’s premium line number to hear the manager extolling pearls of wisdom about how the team must “keep it tight at the back” and “let the ball do the work.”

The next thing he remembered was waking up six hours later with the receiver still wedged against his ear and the dulcet tones of the manager still serving up the tactical gems. The subsequent phone bill was, not surprisingly, enormous, but after some doe eyed pleading, he managed to get it down to a still-painful £300.

Back on topic, the EU investigated the high cost of roaming data charges a while ago and placed a deadline for the beginning of this month for suppliers to alter their pricing plans.

“Sending text messages or downloading data via a mobile phone while in another EU country should not be substantially more expensive for a consumer than sending text messages or downloading data at home,” said the European Commissioner for Information Society and Media, Viviane Reding, earlier this year.

We haven’t seen any change in our data rates, so where’s the action Eurocrats?


2 thoughts on “Vodafone Customer Slapped Down With £31,000 Data Roaming Charge”

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  2. This is a problem that’s about to get even worse for Vodafone customers. Vodafone’s latest data roaming increases are not so much a ‘revamp’ as an example of corporate rape. I’m currently travelling in Turkey until the end of July and Vodafone have just notified me of an increase in mobile phone data roaming charges for travellers here of no less than 1,500 per cent!. Charges rise on 15 June from £4.99 for 25 MB to £75 for 25 MB. Travellers in Europe are not much better off, with charges for them rising from £4.99 to £25 – an increase of 500 per cent.

    It seems that the EU Commission was guilty of a serious omission when it introduced the cap on mobile phone roaming charges in giving inadequate attention to data roaming. Since more and more people are now using their mobiles for e-mail and internet access, this seems to be the new cash cow identified by the mobile phone companies. Certainly, overseas travellers using Vodafone mobiles are due for some very unpleasant surprises after 15 June.

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