Our tree was rattled when we tried to bag a new T-Mobile G1 on contract, confident that our ten years – count ’em! – as a loyal paying customer with T-Mobile would surely be rewarded with handsome discounts all round. Sadly, we swiftly learned that in T Mobile’s world, a punter coming off the street is worth a whole load more than a loyal customer – to the tune of a hefty £305 penalty coming our way.
Fast forward to today and we decided to take advantage of their new attractive range of rolling SIM-only deals, offering some competitive deals on rolling monthly contracts.
Mindful of the tempting similar deals being offered by 02, T-Mobile now serve up five 30-day contracts, all packing unlimited texts and all but the cheapest deal offering ‘free mobile Internet,’ pegged at 1GB/month.
Here’s their current 30 day contract deals:
Solo 15, 350 minutes, unlimited texts, £15.00 month
Solo 20, 600 minutes, unlimited texts, free mobile Internet, £20.00 month
Solo 25, 800 minutes, unlimited texts, free mobile Internet, £25.00 month
Solo 30, 1,400 minutes, unlimited texts, free mobile Internet, £30.00 month
Solo 35, 1,800 minutes, unlimited texts, free mobile Internet, £35.00 month
A battle with Duffy
After eBaying ourselves a cut-price G1 phone as a handy stopgap before the much anticipated Palm Pre hits these shores, we thought that one of these rolling deals would be just the job. We figured we’d be able to sell on the G1 when the Pre arrives and not be stuck with a lengthy contract.
Naturally, being T Mobile, this was to prove a tedious process with a slight suggestion that they’re not that keen on their current contract customers shifting downwards to this sharper deal.
After finally getting through to a human bean in the afternoon (20 minutes of endless Duffy as our on-hold music), our chirpy assistant suddenly cooled when we told her that we weren’t interested in another 12 month contract and were looking to scoop a bit of their rolling SIM action. Curiously, that seemed to instantly fuse the entire ‘internal web site’ for the afternoon, and we were told to call back in the evening.
Our seven o’clock call was greeted with twenty minutes on hold (yes, with Duffy playing the entire time), before finally getting through to an assistant who insisted that it was not possible to change our contract to the advertised deal without a call to the much maligned loyalty’ department being made.
Another excruciatingly long wait ensued, with the familiar racket of Duffy – yes the entire album – starting up again. By now we were really beginning to suspect that this was another dastardly tactic designed to deter monthly customers switching to the new deal. A man can only take so much Duffy after all.
Eventually, the Welsh chanteuse was silenced, with a cheery, older Welsh lady coming online to OK the change to our account.
All was going well until we mentioned that we’d be using a G1 handset. This seemed to act as a keyword to an instant price rise, with the lady immediately insisting that the phone demands increased expenditure just for being connected to their service, to the tune of another £12/month.
Apparently, this is because “the phone is always connected.” When pointed out that so long as we don’t go through the 1GB monthly limit this shouldn’t be a problem, we were once against sternly reminded that, “the phone is always connected.”
Stubbornly, we declined to hand over another £12/month just because of the phone we were using, but we’ll keep you updated as to developments when we switch deals next week. In the meantime, we’ll take a look to see how much unlocking the phone will cost, as O2’s deal is starting to look more attractive by the minute.