UK Mobile company, Orange, is to abandon their numbered Talk plans to replace them with ‘types’ – Dolphins, Canaries, Racoons and Panthers.
We’ve covered this before when it first hit the news, but from Saturday it all starts to happen in the Orange’s shops.
OK … we understand that this is a PR-driven story, but given Orange’s past, we think it’s worth keeping an eye on.
Orange has always been a pioneer in dealing with customers. This started with their name, which back in 1994, was extremely adventurous – as was tying it in with a colour and trying to associate it with emotion.
This combined with leading the field in customer service, gaining them significant number of users – despite the early problems they had with the quality of the actual mobile call service.
On a personal note – I’ve been with Orange since they started and was highly impressed in the early days. Over the years I found that the quality has gone south a little – people you speak to there are a little less helpful; the flexibility that made you glad to be with Orange and started to atrophy shortly after Wanadoo (France Telecom) took over in 2001.
Back to the story – Orange’s research has brought up that 68% of the British find mobile phone tariffs confusing. When they’re labeled 100, 200, 300 & 500, we find it baffling that people can’t understand what they getting.
Instead we will be categorised as Dolphins, Canaries, Racoons or Panthers. Here’s the explanation …
- Fun Loving Dolphins – Dolphins are fun loving, extrovert characters that enjoy the spontaneous and impulsive. Thrilling new experiences are always welcome
- Chattering Canaries – Canaries love to indulge themselves with the small pleasures of life ï¿½ relaxing hot baths, great haircuts, and maybe the odd facial
- Dilligent Raccoons – Raccoons can turn their hands to many things, and will always show commitment to the hobbies and interests they settle on
- Proud Panthers – Panthers are careful time managers, hungry to squeeze the most out of life. These cats aren’t afraid to search out and enjoy the unusual
Worthless nonsense or a world leading move? Only time will tell.